Wireless Express — Local services in North Olmsted

Wish I could give zero stars. They had my phone for 5 days for a simple cracked screen fix. First time around, they said they got sent the wrong part and needed to keep it longer. I agreed and wasn't too upset at this point. The next four days were spent being given false information about what was going on with my phone, being told it was done only to discover my phone would no longer read my SIM card at pickup, finally being admitted to me that they LOST my SIM card tray and instead of admitting it just put a random one in my phone hoping it would work and when it didn't they ordered a new one, I called back one final time on Friday and was told it was on its way back to my home store and could pick it up soon only to receieve a text 5 minutes later that that was a lie and they still didnt have my phone done, and then finally having a 15 minute phone conversation with the owner where he called me "emotional and irrational" because I was upset that they had had my phone for the whole work week at this point when I was originally quoted 2 hours for the job all while giving me every excuse in the book as to why my phone wasn't finished instead of taking responsibility for the mistakes of his company.

Finally was able to pick my phone up this past Saturday only to discover after getting home that my flashlight, flash pictures, alarm and ring sounds and vibration features all no longer work. Who knows what else I will discover no longer works on this phone they had for 5 entire days.

So, only bring your electronics here if you'd like to be lied to and have a still broken phone (just in a different way) as a result.

Update: my camera cover just completely popped off of my phone. Seriously, do not bring your...

Waiel was a huge help to me! I was having intermittent charging issues with my phone, tried cleaning the charging port myself, and without much progress, figured I needed to have the charging port replaced. After 1 phone call, Waiel decided to clean and diagnose the charging port for free! Within 15 minutes of my arrival, he had the phone charging like new! I also asked him for some expertise on connecting to Android Auto. Although he did not have experience with my particular vehicle and phone combination, he agreed to research it & get me an answer the next day. After getting home and plugging my phone in after Waiel's charging port repair, I was pleasantly surprised to find that the Android Auto issue had already been solved thanks to his improvement of the connection! Excellent customer service. I'll be back with any future cellular issues, and will recommend his...

Friendly and knowledgeable.

Update 6/3/2020: I brought my phone in because it was frozen on a 'Firewall Update' screen. The owner could have easily told me it was unfixable and I would have bought a new phone, however, he was honest and fixed the phone with ease. I'd rather not have my phone break, however, when it does I will return to Olmsted Wireless for the honest prices and great service.

Update March 2020: My wife broke her phone and needed a new screen. They had the part and were again happy to help. I've been to Olmsted Wireless twice in the past year and I got a fast turn around and a great price each time. While I hope my wife doesn't break another phone, I know where I will go if she does. Thank you Olmsted Wireless.

June 2019: I just dropped off a old and broken iphone that I would like repaired. The tech was friendly and...