Petco — Local services in North Plainfield

The only good thing I can say about this store is that they have a great selection of products and it's always clean. Now, let's talk about the employees: Atrocious, nasty, unfriendly attitudes the moment you ask a question or need any assistance. I've been coming here randomly for about 3 years. And it has never improved. It's almost as if they made being unpleasant a hiring requirement. When I was on the hunt for a job, this was one of the places I applied. When I came to speak to the manager, the employee in the front had the nastiest attitude and DID NOT enjoy having to grab the manager...even though they had NOW HIRING signs all over the place. When I did speak to the manager. She gave me the run around about having to fill out a different application form etc etc - basically trying to say anything and everything to get me to give up on trying to work there. I ended up finding a different, better job. However, this morning I came to the store to buy some kitten supplies and a crate/playpen. I simply asked the cashier where I could find soft sided crates or playpens. The answer and attitude I recieved for simply asking where something was located blew my f*cking mind. "WELL WE DON'T HAVE PLAYPENS JUST CRATES!!" and while we walked over to the area, she was clearly and visibly not happy that she had to assist a customer. Then she aggressively grabbed the box and I couldn't wait to finish checking out and leave. This is my honest review of my experience at this location. If they want a better review, they need a better attitude. I honestly have no clue how these other customers are giving...

North Plainfield Petco your customer service needs to be improve My story at Petco , this is the store that I’ve been going for the past 6 years, never had an issue before till today, when I asked the cashier who happens to be the manager why every time I visit the store I have to provide my phone number, if is a requirement to purchase at the store . she responded, I never said you are required to provide your phone number to purchase in the store, then I replied ok what is the idea, do I get a discount and she said yes, I said ok, then she said your are very rude, and I replied just because I asked you a question and you took the impression that I was being rude it doesn’t mean that I am being rude, part of your job is to respond questions to your customers, it’s part of your job to handle all this situations and manage it in a professional manner, she got offended and basically trough me out of the store and didn’t allow me to buy food for my cats and dog. I think more training needs to...

From the moment we walked in, Susan admired our Belgian Malinois puppy Ella and went way above and beyond to help us find all the teething, toys and things Ella would need to provide her with a great puppy experience. As a matter of fact, the two other ladies went out of their way to come and talk about Ella and what she may need going forward. I am so pleased with their love of dogs and knowledge of their needs that even though this Petco was out of the way for us as we were shopping at Costco and noticed Petco on the way out, that we will make the effort to visit that store again. Susan, thank you so much for your love of Ella and helping me pick the things she needed. I will definitely be back with Ella so you can see her become a healthy, loving companion that you believe she will be as she grown older. Even though I'm surrounded by Petsmart, I will come back to see Susan at Petco, which is about 22 miles away from my home. Kudos to Susan and for Petco for hiring loving,...