CVS — Local services in North Smithfield

Worst pharmacy ever!!! My 2 year was sick with strep. We brought her to the urgent care and she was prescribed an antibiotic. It was late in the evening sat night so they sent an eprescription and also gave me a paper Rx just in case there were any issues. Issues is an understatement. We leave the urgent care and come straight to the pharmacy and unfortunately they had just closed. We thought ok no worries we will go to another Walgreens since we have a paper script. We go to another Walgreens and they say that the North Smithfield Walgreens already filled the antibiotic so they can’t refill at their store. My issue is why fill it if you know you are closing and the medication is for a toddler an antibiotic at that, so as a pharmacy they would know the child needs to start that ASAP! We were anticipating purchasing it since our daughter was in so much pain and kept crying and crying we were told it’s 200 dollars and we might not be reimbursed if we purchased it since it already went through the insurance. We decided to go early the next morning since they opened at 9 it said on their website. After a tough night with a screaming two year old, I go to the pharmacy at 9am on the dot to pick up the medication. Only to find a sign on the drive through saying they started opening at 10 am on sundays instead of 9. Why not update your website!? I then return at 10 am on the dot. Only to be greated by a confused pharmacist who couldn’t find the rx order for 10 min in the system !! All the while my two year old is crying in my backseat! I inform her I have the paper copy with all the info, but she says she doesn’t need it and continues wasting time searching for it!? I ask if I could just go to another pharmacy with the rx paper copy, because I need to get this med in my child ASAP. She stated no that they have a “hold” on it. She then says it’s not filled to give her another 15-20 min!? I ask why is it not filled if the other Walgreens told me they had already filled it! Nightmare I will NEVER return to this...

Couldn't find a customer complaint contact for the CVS corporation in general, therefore thought a review post could be sufficient enough. This particular cvs near me is the only location near my place of residence that I can easily access the healthy celsius energy drink for workouts. Upon quickly running into this particular location and grabbing the 4 pack, I was told at checkout that I needed my ID to which I didnt have on me and sadly for me I do look well into my 30's and was yet told that I was not allowed to be sold this product. (Mind you I buy this product at this location ID free all the time and this particular time they happened to be out of single cans) Lol please explain why I could buy a bunch of single cans of Celsius from the fridge from this cvs as well as other cvs's but the exact saaammme product with the only difference being that it was in a value pack box of four, I was embarrassingly told no at checkout. Please fix this CVS as it makes zero sense. Zero sense!!!! It is a healthy energy drink, that can be bought at any age, carded free if grabbed from the freezer as a single can but the same exact "non alcohol containing" drink cannot be purchased without an ID if bought as a pack. Either make them which ever way of purchasing requiring ID or either make them which ever way of purchasing not requiring ID. The point here is not that i left my wallet at home to run to this cvs very quickly specifically for Celsius, as I have multiple times in the recent past, the point is that your check out process for Celsius makes zero sense. Zero! Oddly enough i wasn't required to show ID for the pre workout...

If I could give no stars, I would. Rude staff, including blatant discrimination by Manny the Pharmacist. You wait in the drive thru for a very long time and get to the window to be told either to circle back around, it’s not filled, or that they already filled it when you haven’t received it. They hand you bags of prescriptions you haven’t been on for ages and say they auto refilled it when you never had it on auto refill and don’t want or need it. “Well we refilled it so here you go!” Then when you need medication and run out because of their error, they grudgingly give you a three day hold over and slam the window. I am always kind and patient (despite my inward frustration for some time now) and yet still they are impatient and unhelpful. Staff answers the window rubbing their temples and saying “Oh my God I have a migraine.” I get that you’re always short staffed and I now see that CVS is a terrible company who mistreats their employees. But people still need their medications! I hope this gets fixed before some poor person has serious medication withdrawals or can’t get medication they need to survive. This is a shameful way to run a business. Text notifications stopped working and they haven’t been able to fix it, yet rescue inhalers were even put back among other urgently needed medications. We switched pharmacy companies and I’m so relieved to be done...