Murduff's Jewelry Store — Local services in Northampton

Updated Review 2/27/21: I wrote my original, two star review (see below) a few weeks ago. Since then, Murduff's reached out to me and not only sent me a check for a full refund for the sapphire replacement work on my ring, but also did the additional work for free! I was so impressed and touched by their customer service! In an age where people are not very accepting of any criticism, Kurt not only apologized but went above and beyond to make the situation right. I've updated my comments and stars to reflect the excellent customer service and professionalism that they displayed with the situation. Thank you Murduff's!

Original Review: This review is based on three separate experiences. I really try to support local business when I can and I wish I could say that I recommend coming here, but we were disappointed three times.

The first experience- I had a platinum wedding ring with a diamond in it and a white gold wedding band wrap that had a sapphire and small diamond on each side of the large diamond. We didn’t have a lot of money when we got married, which was why the band was white gold. The rings were never fused together because I intended to have the wrap remade out of platinum in the future. Fast forward 15 years...One day, I looked down and noticed a diamond had fallen out of the band. I took it to Murduff’s to have them replace the missing diamond AND remake the wrap in platinum. When it was done, I picked it up and brought it home. Less than two hours later, the ring broke. I was devastated! I had just paid quite a bit of money and barely had the ring on, so I was understandably upset. I rushed it back and Kurt was very nice and fixed it. He explained that air bubbles could sometimes cause that to happen and he fixed it free of charge. I was upset about what happened and about having to drop it off twice, but very happy that the situation was resolved.

Second experience- My husband had been given an old (but expensive) watch by his father. He needed it to be fixed AND cleaned, so I recommended that he got to Murduff’s. He dropped it off and when it was ready, went to pick it up. They had fixed the watch, but didn’t clean it. He had to leave it there again for them to finish the job. Again, they resolved the issue, but didn’t complete the job the first time.

Third experience- One day, I snagged my ring on something and this time a sapphire had fallen out and a piece of fabric was wedged in the ring. I took it to Murduff’s again to replace the sapphire and get the fabric out. I once again spoke to Kurt and we talked about what needed to be done. I also asked him if he could solder a little under the wrap because it kept getting snagged on things. He said he would solder it when he replaced the sapphire and removed the fabric that was stuck in it. I was a little nervous when I saw that he didn’t write the part about soldering it on the order, but because we had discussed it face-to-face, I trusted he would follow through. When it was ready, I sent my husband to pick it up. When he got home, I saw that the sapphire had been replaced, but the fabric was still wedged in the ring AND no soldering had been done (also, the ring had not been cleaned which technically was not on the order, but I thought they would have at least cleaned it up a bit). I had to use a magnifying glass and a pin and toothbrush to get the fabric out. I was very disappointed! I’m still worried about it getting snagged again because no soldering had been done.

Long story short, this isn’t a personal attack on anyone and I’m very saddened to have to write a negative review, but I think people should know. The customer service was good and Kurt was very nice, but I feel like the bare minimum was done each time. I don’t understand why each of the three jobs weren’t done right the first time. Even though the first two experiences were resolved, it makes me question the quality of work we’ve had done when we have to go back a second time each time. I will probably take my ring elsewhere to have the...

I couldn’t be more pleased with my experience with all of MurDuff’s staff! I had shopped the valley to have two of my grandmothers rings sized and restored. By the time I walked through their doors I was confused and frustrated with all the mixed information and quotes I’d received from others. Kurt listened and explained in detail my options and was extremely knowledgeable. He put me at ease and after all my shopping around was the most reasonably priced as well. I was stunned how beautiful the rings were the day I picked them up. They’d never looked so beautiful! The staff are extremely knowledgeable and easy going which makes exploring the store a relaxing, enjoyable and informative experience. They have a wide range of beautiful jewelry and I love the fact they design and make some right there. It’s rare in today’s world of big box stores to find such expertise and customer service. Treat yourself with a visit to them. I can now say I have a jewelry store I...

I cannot say enough good things about Murduff’s. Years ago, I had terrible luck with a local jeweler and really lost trust. When I found Monica Panek and Murduff’s (several years ago) I knew I found the person and the jewelry store I would trust exclusively. Monica helped design two wedding sets for my family (redesigned my wedding set and worked with my son to design an engagement ring for his sweetheart). Murduff’s is not a chain store and it’s been around for more than 75 years! I feel good knowing I can trust Monica and Murduff’s with anything jewelry related - from cleaning, polishing, and buffing my jewelry to engraving a sentimental piece (the owner is a renown hand engraver) to appraisals (Monica is a certified gemologist) - and they have a beautiful selection of jewelry of course. I highly recommend Murduff’s...