Brown's TV & Appliance — Local services in Northborough

I dont write reviews, but I cant say that now apparently. My experience at Brown's impressed me so much that they deserve a few minutes of my time. I make myself insane any time I have a big purchase to make. I spend days if not weeks researching a product. Checking reviews, videos, checking recalls, prices, alternatives etc. By the time I'm ready to buy, and hopefully I haven't driven my wife crazy from taking so long to decide, I frequently know more about the product and features than the so called experts. I was confident with my choice. I had my mind made up and was ready to buy from the same evil online retailer that we like to tell our friends we don't buy from. I got my mail that day and I see an ad for Brown's. It displayed that they were an official Weber and Napoleon dealer. I have never been there, and frankly, assumed they would be a waste of time since a small store could never compete with the big guys, right? Well, with all of the research I did, I could not find anyone that had the high end model I was looking for on display. Especially from Napoleon. I am so glad I went there. The very model that I was convinced I wanted was sitting there as I walked through the door. I was shocked. As beautiful and feature packed as it was, it was painfully obvious that it was far too small for the number of people that I planned to have at my party the very next weekend as well as future parties later this summer. The nice gentleman behind the counter (Dennis) could not have been more knowledgeable and patient with me. He discussed the differences in the Weber and Napoleon grills I was going back and forth with. He agreed that the grill I chose was in fact a great choice, if I was cooking for just my wife and myself, or even a family. However, after listening to all of my needs and number of people I planned to feed, he steered me towards a far better solution. You can always use less of your grill if you don't need it but you can never use more than what you don't have. To make everything even better, he negotiated a much better price than any place local or online. He also had the grill hand delivered to my patio the next day in time for my family party. Everyone loved the grill, and I made some of the best bbq of my life. The Napoleon I ultimately ended up with is absolutely the best grill I have ever used. What can I say more than what was said? Brown's did not try to "up sell" me. They listened to my needs and sold me the best solution to my situation at a price that nobody else could beat. Next day hand delivery on top of that. I now tell everyone I know about my experience at Brown's. They will also be the first place I go to in the future for any other appliances I need. Heck I even wrote a long winded...

3 strikes you're out! Strike One: I bought all new appliances for my home and they installed the wrong oven. Strike Two: A few months later I purchased a tv and they set it up incorrectly. Strike Three: Then my brand new less than a year old dishwasher wasn't working. I called and I told them which lights were flashing. I received a call back and they said they have never heard of that error before. I told them I googled it and found out what was wrong and why couldn't they do that. I was told to call other companies and see if they could fix it because it would take a week to get a rep. out just to look at it and if they had to order parts then it would take longer to fix. I called another appliance company and they told me to go to my circuit breaker and turn it off and on and it should reset the controller in the dishwasher. It worked. Why didn't Brown's know that? Needless to say I am disappointed. I try to buy from local family run businesses and that's why I went to Brown's but too many unfortunate circumstances have occurred and will not be using...

Bought new microwave from Brown's, same price as the big discount mega-chains (cheaper on one model actually). I bought the wrong one initially (my mistake, I forgot a feature we wanted, so I called and asked to switch) and they made it easy to swap to new one before delivery.

Installation was today. They gave time window for installation and showed up in that window.

The installer Torry was excellent, really good. Paid attention to details on install that you may not think of, made sure place was cleaned and organize after the install (drilling/sawdust, old brackets removed, old appliance taken away etc.). Great attitude etc. Just that install experience alone, with someone like him representing the company, compared to other big box places means we will go back to Browns first before any other place for next...