5280Fixit — Local services in Northglenn

I took my PS3 in and after it being diagnosed and told they could fix it, asked if they could have done no later than Thursday. They said it shouldn't be a problem. I was called on Tuesday evening saying I could go in to pick it up. Hooray! I was thrilled to have it back before surgery had me laid up for weeks. Well, not too long after I got it back, it did the same thing again. My husband took it in and they had no problem working on it free since it was within the 90 day guarantee period. We got it back and watched Netflix for weeks! I'm not sure how much actual gameplay was done though. The reason I say that is because one night we were super excited to have a family game night! We grabbed our remotes put in the game, 2 of the 3 of us selected our characters,..... and then it beeped a few times and shut down. Never to turned on by us again. It wouldn't even let us get the game disc out. This is the same problem I took it in for the previous 2 times. I tried to explain more thoroughly what was happening this time, and the guy thought he knew what was going on. They called a few days later to pick it up. Hopefully third time is the charm! Everyone in the store is very nice, all though 2 of the guys I've talked to have seemed pretty shy and quiet, especially at times when I've been the only one in the store. I'm not saying it's bad because they have always been polite, I just like to talk, so I would've liked a bit more conversation. One more MAJOR thing I have to say about this place. I love, LOVE their 2 Pitts! They are so sweet, adorable, and friendly! I could stay for an hour and just play with them! So loving and sweet! So this last time I went to pick up my PS3, I brought along my husky who is my service dog in training. I believe it was Rocco who was there at the counter door when we came in. He immediately got excited and stuck his little head and front paws under the counter door and whined a bit as if asking us to come over. I told my pup it was ok to say hi. The 2 if them were so adorable! Giving each other kisses, putting their paws together, and talking a bit. I'm sure that if the guy working had opened that door, those two would've thought they were in doggie heaven! They were like long lost best friends! I always have to praise any business that allows their pets to be on the job with them! I think it creates a much less stressful work situation. I'll always take my business here if I have the need!

P.S. Third time was the charm! Have had no problems with it whatsoever! With every thing they did to make it right, they have earned a customer for life. And, I've recommended them to a few...

AVOID THIS PLACE LIKE THE PLAGUE!

I dropped off a Winbook(that belongs to my work) that needed the power adapter port replaced. When I took the device in, they took it in the back and then came back and said they could fix it, no problem. They stated that they will more than likely need to order the part, so it could take up to 3-5 days. No problem.

After 8 days: I call office, gentleman states they haven't received the part yet. No call, no update. After 13 days: I get a voicemail at 6:45pm that I need to pickup my device, they cannot complete repair. Also stating that they close at 7pm.

I pick up device next morning. No explanation, Just handed it back to me.

After leaving I go directly to the IT department. After the lectured me for taking it to a outside repair facility. They explained it would be no problem due to the fact that the company I work for has a replacement agreement with Microsoft.I then find out that now we can't even send the device back to the manufacturer due to the fact that it was now missing the "power adapter port", and devices can only be returned in their entirety.

I then called back to "iFix iT". They explained to me that they no longer had the part to put back. But, it doesn't matter because it didn't work, he stated. After explaining the situation to the gentleman the situation, he suggested that they could put a "metal shell" back there. They will never know the difference he said.

Do yourself a favor and save your self the frustration and stay away from these guys. After doing more research, I found out you can have the bigger box stores or the manufacturers store front can do MUCH superior work, for not much more money.And they are the bigger store because they more importantly know how to treat and appreciate a customer. This particular business, acts more like a video game pawn shop.

ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER...

I called ahead to see if they could fix my son's cracked phone screen. When we took it in they asked for my phone number...I stupidly assumed it was so they could contact me if an issue popped up or when the work was completed. After 3 hours (I was quoted approximately 1.5 hours for the work) I hurried back to the store to check on the progress. I apologized for walking in 5 minutes before closing, explaining that I had misunderstood and was waiting to hear from them. The response I received was no sort of acknowledgement to the statement (apology) that I had just made and the man proceeded to inform me that all of the screens that they had tried weren't working and that they would have to wait until the next day to actually fix it. Since I was unable to arrange that (and because my teenage son commutes by bus and needs a phone) the only option was to put the old, cracked screen back on. I waited for them to do so and the phone was handed back to me without so much as an apology for the inconvenience and miscommunication. Unfortunately, we later discovered that the front facing camera no longer worked nor did the fingerprint sensor on the home button. Both of which were working beforehand...

THE WORST PART OF THIS ORDEAL IS THAT I DIDN'T EVEN FEEL CONFIDENT IN CALLING THEM TO DISCUSS THESE ISSUES BECAUSE THEY SEVERELY LACK IN COMMUNICATION, SINCERITY, EMPATHY AND PROFESSIONALISM.

I would not recommend this place to anyone! Luckily, I found a wonderful mobile person who was professional and courteous and fixed the screen and the other issues in only 20 minutes!

iFixit...I really hope you take this review to heart and consider changing your...