Karen's Hallmark Shop — Local services in Norton

Quick synopsis: Husband bought me dish gloves They broke Brought them back to the store to get replacement or refund Cindy (manager) was unprofessional and rude Friends and family will now no longer shop here

Longer explaination: So for mother's day, my husband bought me a nice pair of dish gloves. They were $6.99 and I absolutely loved them. Unfortunately a month later and they already broke. We were in the Norton plaza so I went to return them while my husband was at Huntington.

I came in and was greeted by a regular employee who was nice but you could tell they were new. She told me that she just sold the last 2 pairs the day before. Cindy (the manager) waa standing at the register and didn't even acknowledge my presence from the start of me walking in. Then I came to the counter expecting someone to say something to me about my dilemma. NOPE. I stood there for a few seconds and after realizing that no one was going to help me i asked "Well, since they're all sold out, how can we rectify this situation?" And that's when she SNAPPED.

She became highly rude and snobbish saying "They were ONLY $6.99!" I said "Well it doesn't matter how much they were my husband spent money here and now they're broke." Which she replied "Well like I said they were ONLY $6.99 so you can get something for $6.99"

Didn't offer to help me look, didn't offer a gift card for the $6.99 (because let's be honest, there really isn't anything in there at $6.99 unless you're buying cards and I didn't need a card.) Was not at all helpful or nice to me.

So I took a look around just for funsies...my will to purchase anything was already soured by my interaction from the manager. I asked for a card or an account so I could come back in later to retrieve my $6.99 and was flat out told "No" and then to add insult to injury, they offered me a bag to put my broken unusable gloves in.

In which I promptly left and took my broken gloves with me. I called corporate shortly thereafter and was given my $6.99 gift card sent to me via USPS.

Corporate also let me know this store is not a franchise but has an owner...so to the owner, I plan to let everyone else know about Cindy's treatment of me and how she thinks that $6.99 is not worth her time or your patronage. My friends and family will not be shopping here ever again.

And to everyone reading this review...Dollar Tree has Hallmark...

I don't know where to begin. I just had the most wonderful experience with Melissa at this Karen's Hallmark. She gives a new meaning to wonderful customer service. She was patient, understanding and so helpful with all my needs and questions. Melissa you made my day and I can't thank you enough for all you did for me. Keep up the good work, you are greatly...

Love this Hallmark store. The staff is always extremely kind. They always have a wonderful variety of gifts and home products. I love their bath bombs. They also have a wonderful variety of chocolates. I will continue to support this...