Chou Chou — Local services in Norwalk

I started shopping at Chou Chou years ago and candidly, felt that the clothes were not really my style. Amazingly though, I would buy a piece here and a piece there only to discover that months later, my Chou Chou pieces were my favorites. I practically live in my DL1961 jeans, my Cole Haan grand pros, my Kinross cashmere swacket (sweater jackets), my Bella Dahl button downs. Whether I wanted to or not, I became a Chou Chou girl. Kathy and her team are the best and go above and beyond - and they are a breath of fresh air when it seems everywhere I shop the salespeople couldn't care if I buy...

I just walked into the store and browsed around without a single greeting or offer of help. There were three sales associates present, but not one acknowledged me—not even a simple “hello” or “can I help you find something?” Strangely, the moment other customers who looked like them walked in, they were greeted right away.

It’s hard not to wonder if my appearance—perhaps my Latina city look—didn’t match their idea of a “typical” customer. Regardless of who walks through your doors, everyone deserves to feel welcome. This experience left me feeling invisible...

Extremely disappointed with this place. From the moment we walked in, there was no greeting, no acknowledgment, nothing. We were browsing and looking around, and not once did anyone ask if we needed help or even make eye contact. The staff was completely disengaged and rude. It honestly makes you wonder how they stay in business with that level of customer service. And honestly, with a name like “Chou Chou,” you’d expect a more welcoming vibe, but it was the exact opposite. Definitely not...