Sails American Grill — Restaurant in Norwalk

My aunt was celebrating her birthday, November 4th. She called the restaurant early on Friday. Asked about reservations for dinner that evening. She was told , no reservations required by the person answering the phone. She also asked what time the scheduled band ( a long time friend of hers was performing) was supposed to perform. They said 9 p.m. We got dressed up and drove there around 7 40. We walked in the front door and there was a second glass door yo the dining area. Before we reached that door, a short older gentleman was standing looking through the door at us and said to the younger man next to him . " Oh, they don't have a reservation" I found that odd but we proceeded in. I said, " hi , dinner for two" ? The older guy asked if we had reservations. My aunt answered , " no , I called today and they said none needed". He opened both arms and looked around and said " My dining room is full. No reservations, I can't seat you". I said , well we were told none was needed. He shrugged his shoulders again. He never said , like all restaurants do, there is a wait time, or anything. He pointed to the bar area which had no room and was crowded. My aunt mentioned the band that was supposed to perform, and he goes" oh you here for the , band, and looked at the bar area again. " A table might open up near the bar if you want there.. At that point we stepped out the glass door then left. I called the restaurant the next day and the person on the phone said he would have the manager get back to me . Haven't heard a thing. We are both from...

RED FLAGS!!! Don't waste your money or time. This place is unprofessional, I was taken out here for my birthday this past weekend and what a unforgettable experience in a negative way! There drinks are $15 and they are all ice! The food is unacceptable and shouldn't be given for anyone to consume . I ordered a Cesar salad without anchovies! Not only did they put anchovies on it, it was warm! Have you ever had a warm Cesar salad before? Neither have I! I literally almost puked! Initially, the other person in my party who ordered the salad said , "maybe the plate was just out the dish washer and warm" ? Wrong! Yikes! What a catastrophe! The icing on the cake was when we asked to speak to the owner to mention , the weak drinks, he stated he was a "part time employee". My friend who took me out for dinner and is also a business owner said " this place will not be around long" ! Very sad because the location was good. That was the first and last time, I will ever step foot into that place. Not to mention, it didn't look very sanitary, which in the restaurant business is a necessity . I will recommend Madonna in Stamford, great management and the owner is very personable. Do yourself a favor and go there,...

When we arrived there was a nice ambience, as I remembered it from when it was the River Cat Grill. Things went down hill from there. The menu looked interesting and I was drawn to either the Scallop Salad or Cod. Both were $25.00, so it was a toss-up. I asked the server for a recommendation and the scallops were suggested without hesitation. When the three small scallops, along with greens which constituted nothing more than a garnish, arrived, I asked, "Where is the rest of my dinner?". The guy had the temerity to say, "Well, I guess you should have ordered the Cod". Then when the bill arrived I was over charged for the wine that we did order, never mind a comp for the poor direction provided by the server....