Rowayton Pizza — Restaurant in Norwalk

I wish there could be 2 different ratings, for which I would give the food 5 stars and the service 1... but I gave 3 as the average between them both.

I go out of my way, past 8 other pizza shops to eat at Rowayton Pizza. The pizza tastes great and the fact that you can sit outside on their patio and enjoy it is a plus.

The service leaves MUCH to be desired. The place is run as if it were the Caddy's from Caddyshack were in a Restaurant. I had to wait an extra 30 minutes once because I was told when I got there to pick it up that my pizza was "burned" and they needed to make another one, while I watched 3 other Plain Cheese Pizzas walk out the door while I had to wait for mine. But that's not the kicker... I saw the 2 girls that were running the cash register being flirted with inappropriately and hit on by their delivery guy as he came back and forth 2 or 3 times, plus 2 of the wait staff joining in. Hey, all well and good for them with their summer hormones, but not fun to have to cover the ears of my 4 y/o daughter stuck waiting with me.

The next time I went, I sat outside with my family. We ordered 2 large pizzas and only ate 1 and 1/2. We had the second boxed to take home since more than 1/2 the pizza was there. We went to our car in THEIR parking lot and remembered we forgot the left overs. We were gone 2 minutes from the table and we went back to it being gone. I entered inside and asked "Hey where did our 1/2 pizza go?" and got the reply "Oh, we threw it out." Seriously? After only 2 minutes? Not even an apology. It was too bad I already paid though I thought of stopping the charge.

The place does well, so I don't think the owner actually cares about how it's run. He probably owns a few places and "if it ain't broke don't fix it" probably applies. The inmates run the asylum. If only they could be taught a bit of skills in how to better manage and run the place, or even just have a truly competent Manager on site, this place would be 5...

Tonight (04/30/2021 at 6:30pm) my friend's Lauren and Dave Miller (Norwalk) ordered 2 large Pizzas, and 2 wings with Buffalo and Hot sauce for us to split. The quoted time for 55 mins and ended up being 1 hour 20 minutes. When we called to check in, the staff was apologetic and friendly. When it arrived to her house around 8pm, unfortunately it was not only cold but also missing one of order of wings.

We also didn't recieve a receipt to be able to tip. So, apologize for the driver because even if things were wrong, we know it's not his fault and he deserves a tip. We just weren't presented another option to do so when we called. Anyways, I immediately called back to express our concern, on their behalf, about the cold pizza and missing wings.

The owner Joe was lovely. Very apologetic, easy to talk to and understanding that we weren't satisfied. He nicely offered to take care of it, which we extremely appreciated. I give 4 stars because of the great customer service experience as well as after we warmed it up, it was soo tasty. So, worth the wait.

We also understand due to the Pandemic, pizza places have been constantly booked, so we are very understanding and appreciative of them being an essential business that still cares about customers satisfaction. Looking forward to my friend receiving their "comp," as well as ordering from...

The longest I have ever had to wait for a pizza. 75 minutes of my life gone. Here's how it went down on Sunday, Auguest 31, 2009: My wife and I stood in line for 15 minutes, which we thought was reasonable if the pizza were really as good as all these reviews make it sound. It took another 15 minutes to get the waiter to take our order. Starting to get worried. After 15 more minutes, he brought out water and bread. 15 minutes later, he comes out, apologizes for the wait, and leaves. Water is now gone and we're still thirsty. Another 15 minutes pass, and he comes out to apologize again. For those keeping score, it hsa now been 75 minutes since we arrived. Nobody else is eating either. However, there is a steady stream of take-out orders coming and going. So I tell the waiter that we're leaving, and in the time it takes us to get up and get to the exit he brings our order as a take-out. I could have punched him. Basically, take-out orders are higher priority. So if you want your pizza in a reasonable time frame, do take out, mmmkay?

How was the pizza? It was good, but I've had better and definitely not worth a 75 minute wait. If I could have given this a quarter star I would...