Crunch Fitness - Norwalk CA — Local services in Norwalk

To whom it may concern: Just wanted to let you know that today I tried joining and they sent me to the Norwalk gym as I was told this gym was the best option for me because of the sauna option and more high end. The staff said the Norwalk gym was bigger and better over all, and to definitly check out the Norwalk Crunch. So I did,... Here are some complains that was just too much to ignore. There was no soap in any showers, in fact they were broken and had mole / bacteria growth. I took pictures. there was a large puddle of water that I almost felt and slipped on. I took pictures of this too. Someone could really get hurt. You staff should really dry the floor and fix why the water doesn't run off to where its suppose to. the Sauna which I was told was a vip feature of Crunch Fitness, well the glass door doesn't open all the way it hits the floor. so I big person is not able to fit through that door way. also the sauna has no light. it looks scary and dangerous to be in a hot room with no light where you can't see who is next to you. its pitch dark. that needs fixing. I also notice that there is soap bars/ and plastic bottles with soap on the floor. People bring in their own soap bc the shower have to soap. The soap dispensers are broken. Also, there is a lot of trash on the floor in the locker rooms such as used clothing left behind and drink cups the kind you buy from fast food restaurants, old sweater on top of lockers. I took pictures of all these items Iam speaking of. if you can please forward them to corporate office. I would like for you to respond to me with an email address for corporate. furthermore There is no place where you can hang your towel in the sauna area. once again I was told to check out this gym for a more exclusive vip experience but what I saw was just horrible. its a gym that has not had any maintenance or cleaning in a very long time. I was looking to start membership here soon. The mirrors are pretty gross and worn at the bottom of the glass with discoloration. I notice water damage / on the ceiling and wall. doesn't look safe. The worst past was the mole and bacteria (brown color) on the soap dispenser. I took real good pictures of this. I thought I reach out to you before I posted any of this online. Please respond back to me with management information and a corporate email and phone number to address these issues further. I really don't like seeing these young kids who are all working out having to deal with an unsanitary gym. All the members deserve better than these conditions. I tried to get a hold of corporate but after trying this was my only alternative. The pictures speak...

Hello I’m sending the message regarding a bad experience I had at the gym today. My name is Christian Zuniga I’ve been going to Crunch for a while now in Norwalk. I myself have a membership and my wife. I’ve never had a bad experience. For the past weeks my wife has been going with my sister with the trainer Daniel (great trainer). My wife and sister usually go together because I work. On May 7 was the first time I had a bad encounter with one of your managers Jonathan. As my guest I was trying to take my brother in law and he gave me a really hard time about letting him in. Which I didn’t understand because I am allowed to bring in a guest. Today I had another bad encounter with your manager Jonathan. For the same reason. My sister and I got to the gym first and a while after her boyfriend got there so I went to bring him in. The manager Jonathan didn’t want to let him in. He proceeded to tell me there’s a rule that the guest must be present at the time I get to the gym. There’s sign of all the rules in the gym all over and I’ve never once heard about this. If this is a rule I would of expected to be informed about it from the day I signed up as a member letting me know. I asked him if it was fine for this just one time to let him in and next time he would be present. Yet he decided to keep arguing with me. I will return to crunch but it will be to cancel my wife’s and my membership. I will not be going to a gym where managers are easy arguing to their clients. Sent...

Jesús and Angie are exemplary employees and front desk workers in the gym. Always attentive and aware of their surroundings. I never have an issue expressing what I need from them. They’re quick on their feet. I love how they always make you feel good when you come in and when you leave. I always see them with a welcoming smile on their faces. As the first thing you see when you walk into the gym, it's always refreshing to see them. Being a regular with my man for almost 4 years we have met most of the staff and I honestly would put them in charge of the rest of the staff to give them training on how to be as attentive as Jesús and Angie. They’re always on point and making the workout 100% better with their energy and charisma. The new staff, however, don’t even look up or aren’t even aware enough of their surroundings. It’s difficult to even get their attention and when you're cooling down and they are just taking forever to even figure out you are even there it gets really frustrating. Without Angie and Jesús’s friendly disposition, my man and I wouldn't have probably not continued to go to this gym. Give Angie and Jesús a raise and a promotion because they both deserve it. Considering they're the only ones who I see who put some actual work and effort into their job. They are the faces of the gym and set the bar so high for those who work around them. This gym wouldn't be the same without...