LA Fitness — Local services in Cerritos

This place is named LA Fitness but in reality it should be called LA Bodybuilding as there is no "Free Space" to excercise whatsoever. LA Fitness has plenty of weight machines but I am not a body builder. They have plenty of Cardio machinery but I get my cardio from my functional training so I have no need for most of that machinery. I've brought up the fact that they have "personal trainers" training people how to do functional excercise but then turn those same customers loose into a sea of weight machines with no space to actually excercise the way that they were taught. Management just simply ignore's me, I guess ignorance is bliss. The two rooms that you might be able to excercise in when classes aren't in session are ill equipped for the task and usually those rooms are being used by spin cycle or the like during peak hours leaving me no alternative to get in a proper work out. I told management that I would let everyone know that there is no room for people who want to be fit at LA Fitness. They only have room enough for a bunch of muscle head body builders and some well intentioned people who use the cardio equipment but LA Fitness has nothing for someone interested in actually being healthy. GET A CLUE LA FITNESS NOT EVERYONE WANTS TO BE A BODY BUILDER and yes some of us are interested in nutrition which you fail to bring up at all and happens to be 80% of a healthy lifestyle, shame on you. I think LA Fitness just wants to sign you up and actually has no interest in if you are healthy or not that's why they don't talk about nutrition or excercise, go figure.

UPDATE: WOW! I'm so impressed, it's like they heard me!!!! The location in Cypress is awesome! LA Fitness installed a TRX TRAINING AREA / Free Space / Functional Excercise Area! The space includes about 25% of the floor space. It is like a dream come true! TRX / PUSH CART / TIRE / STEP UP BOXES / SLAM BALL ETC. I am now very excited to excercise at this location, I'm loving it and the space has only been available one day! I almost can't believe how awesome this is going to be! I am definitely a satisfied customer and will tell everyone that I know that this is the place you want to be. Just a side note that the personal trainers seem to be very helpful at the Cypress location and this location does some nutrition as well....

I was scammed by Esporta fitness. In March of 2022, we went to the Cerritos branch located at 10802 Alondra Blvd to process a membership for my uncle, who was staying in America for a few months visiting family. We spoke with Sarah from member sales, who reassured me multiple times that there were absolutely no fees that were to be charged, except for a single monthly fee. He was wary of signing a contract, but she assured us multiple times that we could cancel the contract any time, with no other fees whatsoever. I believe she scammed us due to our inability to speak English properly, and took advantage of us in order to make another sale. We also asked for the contract repeatedly, calling the front desk different times of the day. Each time, Sarah was "unavailable" although we later found out that her hours were 8am-5pm, which precisely were the hours that we called. We did not receive the contract until we went in person to the branch and spoke to David, the general manager. Upon examination of the contract, we realized that we had been completely scammed and that my uncle had signed a contract with annual fees, monthly fees, and start-up fees that were verbally not agreed to. We finally contacted the operations manager, Brenda Martinez, who assisted us with our cancellation request, but not without spending money on an annual fee, 2 monthly fees, and a start-up fee which, as mentioned before, was guaranteed not to be charged. Unfortunately, we do not have proof as we had trusted Sarah to complete a sale with integrity and without scamming people whose first languages were not English. Although there is not much we can do on our end, I would like to warn others who are interested in signing a membership with this branch of Esporta. Please be advised of the above situation at the Cerritos...

Heartless and Disrespectful Treatment Toward a Longtime Member

I’m beyond disappointed and angry with the way my grandfather was treated at this LA Fitness location. My grandfather has been a loyal LA Fitness member for over 20 years. He recently came to visit us and wanted to work out at the local gym — something he’s done for decades to stay healthy, especially now as he’s battling stage four cancer.

When he arrived, he realized he forgot his ID. Instead of showing understanding or offering a solution, the blonde, overweight lady manager gave him a hard time and flat-out refused to let him in. She was rude, dismissive, and kept saying, “I’m the manager, and that’s the rule,” with an attitude that was completely uncalled for. My grandfather even explained his situation and health condition, and she still replied, “I don’t know what to tell you.”

Thankfully, my grandfather later spoke with a different person who was much more understanding and actually helped him out. But that doesn’t excuse how disrespectful and heartless the first manager was. It takes nothing to be a decent human being and recognize when someone genuinely needs compassion and support.

It’s humiliating and heartbreaking to see someone who’s given years of loyalty to this company treated with zero empathy. Fitness is what keeps him going—it’s what helps him fight through his illness—and for LA Fitness to allow someone like that to represent their brand is absolutely shameful.

LA Fitness, please do better. Train your managers to use judgment, empathy, and basic human decency, especially toward elderly members who have supported your company...