The Home Depot — Local services in Cerritos

Tried to call my local Home Depot in LAKEWOOD and couldn't get through..I tried calling operator, plumbing, electrical and the pro shop...nada...NO one ever picked up..Tried for another hour and became concerned. So, i then called Cerritos Home Depot. IMMEDIATELY, i was greeted with a warm welcome from a very professional friendly young lady named Mitzia! I told her about no one answering at the Lakewood store and she agreed having no luck in reaching them recently as well. I asked to speak with her manager. Phone ettiquette can make or break a sale, draw customers or turn them off so bad they have no desire to shop at Home Depot..well someone must have taught this young woman the ways to win back customers and how to be charming. A gentleman introduced himself as acting manager for the night his name was Chano and asked how he could help me. In the mean time, I could CLEARLY hear some commotion beginning as the young woman Mitzia attempted to explain the reason for not ACCEPTING a return without a receipt and with the store policy as well as the good judgement of the store manager the answer was no I'm sorry we cannot accept this returned item. The irrate customer began to become verbally abusive and aggressive and this is when Chano stepped in, protecting the EMPLOYEE from what was CLEARLY becoming a volatile situation. The customers began threatening and yelling and asking for names and phone numbers while the other gentleman became irate aggitated..I hung up and called the police. I know Mr Chano had control over the situation...but how quickly the customers became aggressive was unnerving as Mr Chano patiently explained as they fired questions why can't you take this back and whilst Mr Chano patiently explained the stores policy and discretion these customers yelled and spoke over him, He called it right I would say..because truly if you had not stolen something wouldn't you want to hear what you needed to do to prove you purchased the item..especially these days...I wouldn't be offended..but these people were very scary aggressive and mean spirited. So next thing you know Mr Chano returned my call apologizing for the interruption..I was relieved to hear they were safe and very impressed by his professionalism and wonderful team spirit his no nonsense authority so patient and full control over the situation. Also, what a wonderful representation of the character of Home Depot for putting this guy up front, what a great guy to call me back and address my inquiry. Well done Mr Chano and Mitzia..and we'll done Home Depot for hiring the best solid stellar EMPLOYEES to...

I frequent Home Depot often when I’m working on a project around the house and usually visit the location off valley view and Lincoln. Due to convenience, I went to the other Home Depot location in Norwalk, off alondra because it was on the way home from where I was. I regret making that decision because it ended up consuming more of my time, plus the frustration with how terrible the experience was in its entirety. The customer service is something that doesn’t exist at this location. It’s shocking how a huge corporation like Home Depot, would have two stores within a couple miles from Each other be so vastly different. You’d think that one of the largest businesses in this nature, with stores all over the states would have consistent management teams, service, policies and would be on the same page.

There were a plethora of employees scattered all over the store in their easily identifiable orange vests. Most employees were paired up with another employee/‘friend’, sometime groups of 3 chit chatting, flirting with each other. It was almost as if I was interrupting their social conversations when I needed assistance or direction to what aisle my item could be found in. I didn’t want to be in the store any longer than needed. Not only because of the lack of assistance I received, misdirection of where the employees incorrectly pointed at for me to find the item. They were too lazy to escort me over to the section and/or too invested in the conversation they were in that I so rudely interrupted. The icing on the cake confirming that I would not return to this horribly run Home Depot was being harassed by other patrons in the store. I don’t have patience for men following me up and down multiple rows. I am Not interested and don’t want to collect business cards or fliers advertising their private companies to do handy work. I just wanted to get what I needed, leave and carry on with my Wednesday.

When I arrived home, I had a few minutes to set up my purchase before company arrived. The box didn’t look pre-owned and It didn’t even cross my mind that I needed to check the new item purchased for missing parts or that it was previously used, but I wish I would have. I opened the box and didn’t see the instruction manual. The only thing in the box was a used and broken bug zapper, a small plastic piece that was thrown in the box loose and tons of dried...

This review is to formally express my dissatisfaction with the recent purchase and subsequent delivery service associated with my appliance order from Home Depot.

The entire experience has been profoundly frustrating, leaving me with a significantly negative impression of Home Depot's service.

Approximately four weeks ago, I entered into a transaction with Home Depot, investing nearly $5000 in the purchase of three major appliances, with eager anticipation for their timely delivery. Unfortunately, the delivery process was marked by a series of mishaps, primarily attributable to the either Home Depot or the delivery company contracted by Home Depot.

Regrettably, either Home Depot or the delivery company failed to confirm the delivery window or address, a courtesy I expected given the substantial value of my purchase. Shockingly, there was a complete lack of communication, and instead, I received an abrupt notification canceling my delivery.

This lack of accountability and communication is wholly unacceptable, especially considering the substantial investment and the importance of the essential household items involved. It is disheartening to witness Home Depot partnering with vendors who do not prioritize customer satisfaction or uphold the standards expected from a reputable company.

The inconvenience caused is beyond measure. In addition to the disruption to my plans, the lack of communication led to the considerable inconvenience of moving all our perishable food items out of our old refrigerator in anticipation of the new one's arrival.

To make matters worse, after finally receiving the appliance delivery, while installing the stove and refrigerator, the delivery personnel damaged the kitchen cabinets by propping one of the new refrigerator doors on it, leaving an almost foot and a half scratch on the cabinet. There is also paint damage on the kitchen entryway and another cabinet adjacent to the kitchen entry.

I am not only disappointed but also deeply frustrated with the level of service I have received in this matter.

Getting in touch with someone knowledgeable on the Home Depot customer service line can be quite frustrating. The claim processing faced delays when the employee handling it sent it to the wrong supervisor. Now, with Sedgwick, the resolution process has been notably...