I messed up paperwork to buy a gun, and was told I couldn't try again for 2 weeks. I went back today, almost 3 weeks later, with my sister to get a gun. I was told right away no when I explained why I was there. I told the man it's been 3 weeks, and he (being the one who told me I couldn't come back until after 2 weeks) said I still couldn't get one. My sister tried to ask about her buying a gun and selling one of her old ones to me, and the man refused to allow her to buy any. My sister and I were going to go somewhere else, but I wanted to let a manager know about how we were treated. He's the manager of the firearms. He comes up, leans on a shelf and just looks at us. I ask to speak to a different manager, and explain what had happened all the while trying not to cry from how embarrassed I was. The two gentleman before me were given upmost respect and patience but I was shut down immediately and made to feel like an imbecile. I just got my conceal carry permit from the courthouse 45 MINUTES before I came to Dunhams. I understand there are company policies but to have someone blatantly refuse to help me or sell me a gun when I followed the "legal" way to acquire one is, I can't even think of the right word. Never coming in again, neither is my family, or my friends. My sister thinks it's because we were young women, but I honestly don't know if that's why we were treated the way we were. Hopefully my situation will be a lesson and no one else will have the...
Read morewent from having a horrible experience at another store to a very pleasant one at this store. I called ahead to see if they had the gun I wanted to buy in stock. the man on the phone checked and told me they had two left. he asked if it was for a gift and started to explain why he asked. I said I know I will need to bring my son to purchase it. he said ok then we'll see you soon. I got to the store and found the gun counter unattended. I walked back up front and asked for help. he also asked if I knew about the owner of the gun would have to sign for it. I said yes. he said he would send someone back to help me. I could not be more greatful to the man that helped me. he explained what I was buying, offered knowledge about other products in the store and even tried to ease my fears about purchasing a gun. he explained different gun types, ammunition, what they were used for typically, the entire history of what they had that I might be interested in. he was extremely polite and very helpful. I decided on a gun and we went to the front of the store to put it on layaway. the female cashier yes also very polite and helpful and just helped add to the experience for me. I walked in the doors upset and apprehensive. I walked out with a smile and a layaway receipt for my sons gift. very satisfied with the service and stock and eternally greatful to some wonderful employees who turned my night from bad to...
Read moreGo elsewhere. Extremely High Prices! $80 for the same life jacket you can get for $20 at walmart. unhelpful and unknowledgable staff. I've gone 3 times to look for something and found they either didn't have it or the price was 3 or 4 times the same item is somewhere else. So go somewhere else. Don't waste your time stopping here.
The app sucks too. You can't do anything at all unless you sign up and login so they can carpet bomb you with spam emails and push notifications for "deals", "sales", and coupons of which the only money you save is on Dunham's prices them selves. Even with a sale and coupon their ridiculous prices are beaten by at least half what Dunham's is asking 4 miles down the road at walmart.
It's great they brought a store here but if they don't realize New York City prices don't sell anything here they're not going to last long. Maybe we'll get a theater and arcade back...
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