Michaels — Local services in Norwegian Township

Prices on some of the items are on the steep side.. I don't shop here unless I have a good coupon or there's a good clearance sale going on.. after Christmas or any holiday is a great time to shop here and stock up on some things.. I would never buy my Christmas stuff here before christmas lol.. sadly, it's just too pricey.. the stuff is beautiful and mostly high quality.. but there are other places selling similar items at a much lower price.. example : prisma colored pencils.. yes they're good, they're higher quality.. but the prices are high.. theyre never on sale.. buying them online can save people who use them a lot of money.. dollar tree sells a lot of things Michael's sells ;) be sure to check there first .. saves me a lot of money ♡ The workers are usually always friendly.. they seem to be more into standing around spying on if someone might steal vs actually moving around and asking anyone if they need help finding anything .. they will try to point u in the direction of where the item you're looking for might be vs actually taking less than a minute to physically show you,. Otherwise .. it's a decent place to shop. Be sure to download the app and sign up for their rewards program.. they'll email and or text 20 percent off one item coupons often note, it has to be an item that is NOT on sale which I personally feel like it should be 20 percent off ANY item.. they can afford to give us that.....

Poor experience, lack of responsibility from management. I entered the store looking for a frame for a photo, and was patiently waiting in line at the frame counter while employee 1 was working with the customer in front of me. Employee 1 paused while helping the customer and looked back at me to see what I needed. I was directed down an aisle I had already looked in, and ended up returning to the frame counter to put in a custom ordered frame. Employee 2 then directed me down the same aisle, despite me saying I was waiting in line for a custom order. After another round of being sent down the same aisle I just grabbed a frame that was close enough and decided I would just make my own frame at home. The cashier was polite, but when I asked for a manager to explain the frustration of being bounced around the store despite wanting to stay in line for a custom order, employee 1 came to the front. When I explained my situation they pinned the blame on the customer in front of me, stating the customer "didn't know what they wanted" and that they would have been with me sooner if it weren't for the other customer. There was no sense of urgency, and I had no problem waiting in line. Only positive to my visit was that the cashier who checked me out prior was polite, and willing to help however they could. Sorry to say I won't be shopping there again if the management blames other customers for...

Greatest scam ever. Went to use my discount code and magically, the line-out for the computer system wouldn't connect to Michaels servers to read the code to give me the discount. However, the EXACT SAME line-out to read my debit card worked perfectly. So to give me a discount, the internet is out. To charge my debit card, the internet is working perfectly. Michael's excuse...it rained so our system goes down. They actually blamed it on the rain. The manager had no answer as to why the same line-out works to take my money but won't work to give me the discount that Michaels uses to lure you into their store. Also, the manager is somehow unable to override the system to deliver the discount to the customer. Only store I've ever seen where that...