Keegan's Jewelers — Local services in Norwood

I DID NOT FEEL SAFE! My experience at Keegan's Jewelers must be shared so that other woman and mothers, are never put in the position I was in. On a recent visit to possibly sell/have some jewelry purchased I was met by the owner Shawn Keegan. He was very aggressive and demanded to know what I wanted even though I was there for him to assess the value of the jewelry he had previously sold to my family. When he looked over the jewelry, particularly the diamond ring, he said it was worth 1/4 of what we paid and 1/8 of what he had claimed on documentation signed by him to be the replacement value. When I questioned his mark up he lost it! His tone grew louder with every question I presented. My questioning became what I believe to be, the catalyst of his anger. I told him to stop yelling at me, and then I said to stop because my 3 small children were with me and he was scaring them. He replied with "I doubt they hear me." I was angered and worried about my children so I began to raise my voice back. I asked him if he spoke to his wife this way? ( most people can at least picture themselves in similar situation and correct their behavior) that's when he yelled " HONEY, I DON'T HAVE TO SHE LISTENS". I told him his behavior was inappropriate and not at all professional. I told him to stop calling me "hun" and "honey" I demanded he stop talking to me this way and to stop in the presence of my children. He then engaged my small children by talking to them about me! " sorry guys, I'm not sure why your mom is yelling like this" I lost it and I took my children aside as I scrambled to collect my jewelry, and explained to them I was not scared, I was upset. I explained to MY children that I was yelling and that anytime I felt I needed to protect them or myself I would yell if needed. I finally gathered my items and kids in tow I left only to be yelled at by Shawn with a snide remark about my family as I got out the door. ( I still can't believe this interaction took place, in a business, with a stranger) I have done business with keegan in the past and will never again. Shawn told me he wasn't worried, his business had been around for 65 years. But, I am worried. Worried that in 2018 a woman ( any person) would be spoken to that way and that her children would have to witness a strange man verbally attacking her. I am not sure how to stop this behavior, but it is absolutely my responsibility to tell anyone I can about this experience. What happened to me was 100% wrong. I was put into a position I should never have been and my children should never have been exposed to that. When I got home my husband called Shawn, discussed the incident and told Shawn he would call me and apologize if I would agree to take the phone call. I accepted the phone call but only to tell Shawn that I think my experience would have been different if my husband had been there. I think Shawn easily mistreated me in a way he would have been too afraid to do to a man. So I will continue to tell everyone I know about my experience so that another mother or woman is treated in the disturbing manner I was. ( by the way, Shawn told my husband he's from a different school. A far away time where this gross behavior is...

We initially had a great experience with Donna. She was thoughtful, kind, and took her time with us picking out wedding bands. We chose Keegan’s because it is a small, family owned business. We saw all the great reviews and thought this is a great place. Unfortunately our great initial experience with Donna ended there.

Donna said numerous times while making our decision we would get better pricing or she will do something when we came back to pick up our rings after being sized. We came back about a week later to pick up rings to find we were not getting a better price. Expectations were very clear and we spent a lot so we expected something. We did research and found similar rings much cheaper. The rings are very nice but felt they were overpriced and we expected our final payment to reflect a better deal.

The owner who is brutal to work with stated the price of gold has gone up and we are selling things at a loss right now. That did not make sense but okay. He continued lecturing on why pricing is the way it is and did not budge at all. We explained that Donna who sold us the rings said we would get a better price when we came back. Also my fiancé’s ring did not fit and he said he would waive the $25 resizing fee. Such a big help!

We then came back today to pick up my fiancé’s ring and the engraving was completely illegible. It looked scratched and was not clear at all. He said it was clear and that he looks at rings all day and can clearly see it. Myself and my fiancé could not read it all. I have no eye sight issues. Instead of agreeing or saying I am sorry we were told we are the first people to complain about this.

He removed the engraving and then continued to talk about pricing. When you are in a business where you deal with customers you need to be sympathetic and understanding. Especially when you are spending thousands of dollars. He did not try and get us a better price and made us feel that we were in the wrong. As we left he said pricing on gold went down a lot this week. So if went down in pricing why did you not help us out. Sometimes taking a loss with one customer or being more understanding make a world of difference.

We truly regret picking Keegan’s and I have not seen my fiancé that upset in a long time. We could have went to countless other places to pick rings for our big day but we chose here.

The owner overall ruined the experience. This should not have been an upsetting...

Donna and the entire team at Keegan’s deserve a 100-star review! They’ve been incredibly kind and helpful to my fiancé and me on multiple occasions. I’ll definitely return to them for any jewelry needs while I’m in Massachusetts.

My journey with Keegan’s began when I first got engaged. My ring was comically large (because I didn’t understand ring sizes/ told my fiance a size that was 3/3.5 sizes bigger than my finger 😅). We visited several well-known jewelers for support, but they basically laughed us out of the stores. They told us we’d have to buy a new ring at the right size, that no one would fix it, that they could try but it would cost us and there was no guarantee it wouldn’t break the ring. We were devastated.

Determined to find a solution, we decided to try a smaller shop. That’s when we first visited Keegan’s. Every person who interacted with us was attentive and patient as I anxiously described our predicament. And then they immediately said, “Oh yeah, no problem, we can help,” which honestly still brings tears to my eyes. (They also quoted us about $200 less than the big shops did!)

The ring turned out perfectly, and they even gave me back the extra piece of metal they removed, advising me to hold onto it in case the ring needed another resizing in the future.

When it came time to choose wedding bands, Keegan’s was the obvious choice. I have a unique engagement ring—a tear drop salt and pepper diamond with a crown of diamonds—so I knew it would be challenging to find a wedding band that would fit it properly. Donna was incredibly collaborative, kind, and excited to help me find my perfect dream ring. Her and I were able to find a band I loved and make a plan for the jeweler to adjust the ring to be able to nest into my engagement ring.

And they delivered in spades again! I’m enamored with both mine and my finances rings and excited we get to wear them forever. I...