FedEx Office Print & Ship Center — Local services in Oʻahu

One of the worse experiences of my life. I went here for my wedding invitations thinking it would be cheaper. Which it was about $100 but I would have MUCH rather paid the $100 than deal with 1.5 weeks of torture from this store. First the guy on the phone told me they would help me "design it" so I thought ok cool! I went in and the manager Lisa was zero help. I sat aside and designed it in about an hour. I was so frustrated I almost cried. They submitted a first proof I didn't like the design that I made last minute so I went back up there and drew them a new design and the Manager Lisa wrote down every note and seemed accurate. Wrong!! The next proof was wrong (wrong font), then the next proof was wrong (font size, and Rsvp) then the next proof (font size again!). So apparently she did not listen to me or they don't read the notes. Finally they were ready to pick up. I went to get them and they had lines going through the invites (not something I designed). I asked why are they so shiny? The sales associate said because I dyed the paper brown. So I wait around the store for 2hrs and let the new ones get printed....then I come back. Do you think they were right? Nope. I ask again...why are these so shiny? She said its the paper that you ordered. Turns out Lisa wrote in the notes that I ordered a glossy paper instead of a cardstock....So they get printed a THIRD time!!!

I pick them up today and a guy in front of me had the same problem. Not only is it me but other people. They are wasting peoples time and FedEx's money.

They also charged me for them designing. Apparently they failed to mention that you can design on your computer and they print for free. Why would they not mention that? Lisa told me to draw it out!! I could have done it on Microsoft way faster then them messing the font up 10times!!!

Oh they also have templates that they failed to mention to me. This store is the most unhelpful, unproductive, unprofessional store I have EVER seen. I am not happy with my invites. I wasn't about to deal with the headache...

Tried to be understanding due to holiday season rush but come on....the first problem was the delivery guy not using the call service in the building, I know because it routes to my cell phone (no missed calls), to let me know my package arrived.. he snuck in building instead and must have knocked while I was in bathroom or very lightly...then he leaves his cell number and FedEx ground services phone number written on a paper tag which was fine, but the trouble is this genius wrote the numbers using a sharpie or magic marker so it's impossible to read because the ink tends to blot on paper! So I called the 1-800 number instead to schedule an in-store pick up....like the previous reviews...Crap... they should just take a bag of rocks, put a FedEx shirt on it, and paint...

The customer service is great! Specifically, Adam, a gentleman who helped me greatly, made sure I got what I needed done. The printers started to mess up (partially due to user error on my part, and partially the equipment. Complicated story), and he bypassed all the hassle and got straight down to buisness. Hey, technology can sometimes be a pain, but it suuuure is nice when a good staff smooths right on over things! The other people where very helpful too, and was more than happy to help me and others! Also worth noting, there is a good ammount of parking here. Worst comes to worst, a short walk will get you from a parking garage to here. Supurb service. I will come here...