AT&T Store — Local services in O'Fallon

Very disappointed. We have a business line through AT&T. I went there yesterday (Sunday) when they opened at 11am as my phone completely shut down on Saturday. The lady who assisted me never looked at my phone. I was dumbfounded as there was no water damage, it was not dropped, or anything. She offered for me to obtain a second line costing roughly $100.00 per month or to make an insurance claim. She so kindly wrote down the phone number to the insurance company. I repeated several times that I had no way to call them as my phone was not working and my husband was at Firefighter training until the late evening. She never even offered for me to use one of their phones to make the call. I returned home and messaged a girlfriend to meet me for lunch and used her phone to contact the insurance. Luckily, I did not have the time to make the full claim (finish it) due to having another appointment to get to. The insurance agent asked me if AT&T had held all my buttons down at once to see if it would restart. I told him yes, however, the lady at AT&T never even picked up my phone to look at it. On my way to my appointment I decided to try what he said and BAM! My phone popped up. It never even restarted and I had the same battery life at 92% as I had Saturday when this happened. I'm still unsure as to what happened to my phone, but I'm glad that I was able to reboot it myself with absolutely zero help from the staff at this AT&T store, but instead simply tried to upsell me to purchase a second line that we do not need. Given that this was a business phone, we actually lost business due to this matter as weekends are prime time for phone calls. Do...

Don't fall for the "new phone and plan upgrade" scam. Got a galaxy s24 ultra 5 months ago and I'm still dealing with sky high bills. I was told I only needed a 3 line family plan to upgrade with a new phone and pay less monthly.. my first bill came and there were 4 lines instead of 3, which I had to pay activation fees on all. The salesmen also downgraded my plan from premium without my authorization and I was charged activation fees again to change it back. I was told dropping the fourth line would save me money and my bill went up 50 after losing other discounts and credits as a consequence. Anything you touch will cause att to unleash their scam wrath on you. I was also told I would get $200 in promotional gift cards. They never came and it took me weeks of trying to actually talk to a manager here. His name is Joel. He said he would try to get it sorted out and gave me his number. After a few weeks passed he stopped answering my texts and I've never seen a penny of it. Real professional 👍🏿

P.S. my s24 ultra requires cycling airplane mode on and off multiple times every single day because it loses signal and struggles to find a tower. If you value your hard earned money and sanity then go anywhere but here.

UPDATE. The "owner" reply below my review is just for looks so these professional scam artists can pretend to care about their customers. It is nothing more than an attempt to undermine my review with fake sincerity. I jumped through all the hoops with the contact info that was posted and now weeks later, I have not heard a single thing from anyone. Not even an email. What a joke...

I've hated my experience with this store. I was supposed to receive a 17% discount for being a faculty member at a local university. I showed my faculty ID to prove I was indeed eligible for the discount. When I received my first bill, the discount was not applied. So I "chatted" with someone on-line, who did not fix the situation. Then I called customer service, who still didn't fix the situation, giving me a wealth of information on how to get the discount. I argued, validly so in my opinion, that I was not the one to make the mistake and should not have to remedy it. So he called the actual store where I bought the phone. We had a three way conversation with Alex, who asked me "Why didn't you come back to the store when you saw that there was a problem?" I was shocked at his flippant response. I said, "because I didn't make the mistake!" He told me that he would call me the next morning. He DID NOT. I assumed the error had been fixed. Wrong. I received my most recent bill without the discount. I called customer service AGAIN, who still couldn't help me. I got the same run around I got before. I simply said, "Look, all you have to do is go to the universities website and find my profile. You'll see I'm a faculty member there." Maybe he isn't paid enough to make a few clicks to corroborate my story. My advice to all of you: switch to Verizon. I can't believe this mess.

In addition, the workers in the retail store never once smiled at me. They acted if I was bothering them when I bought the phone, and yet I was the only person in the store! AT&T, what a...