Staples — Local services in Oakland

Update again- August 2025. It’s gotten worse. Manager and two employees standing in print area- watching videos on their phones while one young kid is dealing with two lines of 5 people each- one for Amazon returns, the other for the register. Manager then comes over to do NOTHING but tell the kid he needs to tape up full boxes. This place is so poorly managed it’s no wonder it’s likely closing.

Update- posted this a couple of months ago, they responded. It’s actually gotten WORSE. Who are they hiring to work the shipping counter? Every. Single. Person. Who works that counter has no idea how to talk to a customer. Horrid customer service in the shipping area. It’s as if a customer at the counter is an interruption. In this day, who grabs a customer’s phone out of their hand??? Would have otherwise shopped, but not after this.

Update- appreciate the response but clearly nothing has been done. Had to go back again- it’s like helping a customer is an inconvenience. Grumpy older woman, again snatched phone out of hand, snarky comments about the number of Amazon returns. Believe me, wouldn’t go here if another option was viable. This entire place needs a staffing overhaul. Points to...

On May 27th, 2023, I had a very positive shopping experience . I had come in with a coupon, received for utilizing Staples' package return service . The coupon was for $ 10 off. I had a number of items to pick up, and was somewhat concerned that my coupon would work, because my totals were well over $ 100. A very knowledgeable sales rep named Mark, totalled up all items, and not only did my coupon help reduce my large expense, but Mark realized that as a Staples Rewards Member and also Staples Account Card carrying holder, I was entitled to some other discounts. He went out of his way to provide me another discount! Very grateful! I went home , very satisfied , with a bag full of great supplies! Mari K. , Haskell, NJ

I had a very positive experience at this store. At the register,I was assisted by a kind and very patient gentleman named Mark,who helped me access reward points and instructed me how to set up the app. From now on,I will get the benefit of my earned reward points! Thank you to Mark for above...

Honestly, going to Staples feels like stepping into the world’s most boring maze, because they never let us play hide and seek in the aisles, even though the giant stacks of paper and tall shelves and the chairs would make it the perfect arena. Every time we even think about having fun, the manager pops up out of nowhere, acting all dramatic like we’re planning a top-secret mission instead of just trying to hide behind printer boxes. And the way he watches us like we’re about to steal a stapler or rearrange the paper clips? Let’s just say the vibe is definitely weird. Staples could be awesome… but they never...