Mark Tipton - State Farm Insurance Agent — Local services in Oakville

I first met Mark when I grew frustrated with another carrier in 2012. As a reflection of leadership, his staff was more than courteous; Mark is all about building a honest relationship which began to grow as we discussed my needs changing as I aged.

Of course after auto, and home comes life insurance. Mark’s team did a great job staying in my budget. Now to the meat....

There was one policy I wasn’t so sure about that he started me on six years ago. It was a hard honest discussion and I had some resistance. I remember sitting in the office saying I’ll try it, but as a few years went by I started questioning the need as some months were harder than others to get by. I’m young, I’m healthy. I can cancel this and buy a new car with the money saved, I thought. I’m speaking of Long Term Care, and his forward thinking slapped me hard in the face two years ago.

I have been with Mark Tipton's office for 14 years and have had the pleasure of Holly being my #1 Agent for 11 years!!! She has always gone above and beyond for me and my family through the years!! I even sent my ex-husband and his family to her!! Sent my Daughter to her and now introduced my Son to Holly. I have several policies from Auto, Renters and Life and if you want things done right I highly recommend Holly and Mark Tipton's office for all your needs. They find policies that are beneficial for your needs and give helpful suggestions on how to save money and always let you know when new policies for changing times and age arrive and how to better plan for your future. Holly and Mark are great at listening to any issues that might arise from claims department and investigate the problem and within that same day it's been resolved. Finding quality hardworking employees seems to be difficult at times as well as customer service experience lacking, it's really refreshing to still be with the same office for 14 years and still have a reliable agent and knowledgeable like Holly for 11 years who has never treated me like just a customer, but rather has made me feel like family. Mistakes happen and no company comes without issues, but finding an agent and agency that cares enough to make it right on your behalf is definitely worth staying with because you know they have your back. Thank Holly and Mark Tipton for always taking care of me and my family, you are...

I have been with Mark for 3+ years. I assume due to the recent move and increased turnover the team is spread thin. Nonetheless, there should not be such incompetence and finger-pointing. I inquired about a discrepancy in my policy and was told, "oh, well Alex did that and he doesn't work here any more." My next response was "ok, thanks. no worries. Can someone fix it?" Their response; "well, the other girl is too new." "OK, well, may I speak with someone that may assist? Insert Holly, "well, the issue will take 3 weeks to fix." Holly started laughing and saying i was "mean" for asking questions about my policy. She hung-up on me twice after I asked her questions. I was told Mark would call me but never received a call. I transferred to another agent and the issue was fixed within 10 minutes. The team i signed up with is not the same team any more and I hope the internal team fixes their administrative and support issues so they are not client-facing. Sad to see such struggles. They are not...