Amish Furniture Store of Ocala — Local services in Ocala

In 2022, my wife and I moved into our forever home and needed an custom entertainment center. We worked with the manager to piece together a cabinet which would incorporate a 100" tv, a pull-out record player shelf, drawers to hold DVDs, side cabinets to display collectibles and an LED lighting system which could be activated by touch. We were informed the cabinet was completed a couple months ahead of schedule; however, when it was delivered, we had a few issues to address. First, it was missing the back panels behind the tv area. Secondly, the pull-out shelf for the record player was not where we specified. Thirdly, the collectible display cabinets had holes for electronic wiring, where I would never use them, but not behind where the record player went. Fourth, the drawers on the bottom were not deep enough to accommodate the side stacking of the DVDs in order to read the titles. Finally, the touch button for the lighting was placed in an awkward location and did not come with the connecting wires to activate the lights. They gave us $500 off due to the drawer issue, drilled two holes for the wiring and were informed the other issues would be handled and installed as soon as they were shipped. Keep in mind this was a $12k cabinet. Before leaving, they connected the pieces of the cabinet together and left it where it was, which is about two feet off the wall for which it was intended, because they would have to move it back out to install the back pieces. At the time, we were good with this, because we still needed to paint the back wall. A few weeks went by after painting the wall and they arrived with the back pieces and some connecting wires; however, the pieces were not tall enough and the wires would not connect to the button, so again we waited. When they arrived for the third time, the back pieces fit and came with a track system to slide the boards into, but none of the installers knew how to install it, so they nailed the boards into the brand-new pieces behind the cabinet. At this point, we still were not able to use the lights. Months went by and only after explaining to the manager, numerous times, the button to activate the lights could not be made functional and threatened to take them to court, did the manager stop by and realize I was not trying to be difficult, but instead just wanting what I paid for. Regardless, by this time he was so aggravated he asked me what it would take to complete our business and gave me $20 to buy and remote-control wall outlet to connect both sides of the cabinet and activate the lights once moved back to the wall. However, the button could never be used, which we now affectionately refer to as the button to nowhere. So here we sit waiting to replace our carpet with ceramic tile in order to move the cabinet back against the wall, because both myself and the manager either was in need of rotator cuff surgery or had surgery and could not relocate the cabinet. Now, there is a discrepancy between us and the business regarding when we painted the wall, but my Sherwin Williams account has the date when we picked up the paint and used it the following day. So, they may say they couldn't move it back because we still needed to paint, which is false. We have discovered everything in life is a learning experience and what this one has taught us is never put this much trust in a company to deliver what you paid for without aggravation. BTW, the final caveat to this adventure is after looking at the piece for so long, we have realized the doors on the display cabinets were not cut well, as the gaps are different from top to bottom and side to side. Take this as you will, but I would not recommend allowing them to customize anything for your home. As a result, this company has lost thousands in potential revenue from us, as we have taken our business to Heirloom Amish Furniture in Winter Garden, who by the way, delivered our bedroom set exactly as specified and has excellent customer service with 5 stars. (Re: Would you be satisfied with this many problems, more...

I purchased $4,600 of Amish outdoor furniture; a firepit and four chairs. I dealt with a salesman who was misleading and not honest. We came in one day, looked at outdoor furniture! The next day came in again to find out the showroom furniture went on sale. This was not mentioned the day before! We bought a firepit on the floor and four chairs, at full price, which had to be made at the factory. When paying for the furniture, the salesman states, I am going to have to take delivery of the firepit, pay a $99 delivery fee and then pay another $99 delivery fee for the chairs. I asked him why since I was buying everything at once! That is the first time he stated we can discuss it when the time comes! I asked the salesman to take the firepit off the showroom floor, clean it up and finish assembly of it before for delivery. He stated absolutely! Four days later I referred friends of mine, they told me the firepit was still on the showroom floor. Personnel never moved the firepit and prepared it for delivery. The delivery drivers took it off the truck exactly as it was in the showroom. They could not get the ignitor switch to work so they would need to come back and install a new switch. I found they did not assemble the equipment properly. I spent an hour disassembling, repairing and found that the plastic retaining nut was on back of the threaded post and not on the front to secure the faceplate and button. The wiring was also tangled badly. I called and told him I repaired it and there was no need to make another trip out to my home. I asked the salesman if he would waive the second delivery fee since I saved him another trip. That is the second time he stated we can discuss it when the time comes! I called to check on the status of the chairs and the salesman could not give me a delivery. I again asked him if he was going to deliver at no charge and this is the third time he stated we can discuss it when the time comes! When he called and told me our chairs were in, they would NOT deliver! He asked if I wanted to pay for delivery. I stated, NO! I had to make four trips! The original salesman avoided me and never offered to help! Another person helped! I want to send an invoice to The Amish Furniture Store for my time to repair faulty equipment. I wanted to know why I was charged a delivery charge when their website stated free instore pickup and local delivery! We live 13 minutes away! Delivery Options Free in-store pickup. Local Delivery: If you live within 30 minutes of our three locations, our delivery professionals will deliver your order to your home. Our white-glove delivery service is a two-person delivery service that includes any setup or assembly on-site. Ironically, two weeks after I purchased, I received a card in the mail, from the store, offering free delivery on orders up to $1000. To me that was insulting, especially since it excluded the chairs I just bought and did not receive until 2 months later!

Cory (Manager) called me on 10/30/24, gave me all kinds of excuses and stated he could not refund delivery fees or pay me for my time. He told me I did not give him a chance to resolve the incorrect and subpar installation of the firepit. He also stated, the website is misleading, he was trying to get it fixed by having the owner reword it. He stated they make no money or little on outdoor furniture. He said his salesman was wrong regarding a sale on their showroom furniture. I know this is incorrect because the firepits, and other items in the showroom, had markdown signs on them! He also stated the card they sent out was simply a mass mailing. His answer was to offer a $150 discount on furniture that is already overpriced and drive thirty-five miles to their Wildwood store. Cannot imagine the delivery charge out of their 30-minute time limit. Find another...

Update: As expected, we did make a purchase at Amish Furniture. It is one of six different furniture stores that we made purchases from the summer of 2023. As I said earlier, it was not the least expensive option. But in my opinion. We purchased better quality and ordered it to our specifications. The only downside was special ordering also means not receiving the order immediately. But we feel it was worth waiting for.

(original review) We visited the Amish Furniture Store to look at possible furniture options for new furniture. The store is not very large. But they have quality products that I feel most other furniture stores can't compete with. The Amish Furniture store does have a disadvantage of not having the same amount of stock as larger stores available for immediate delivery. They also are not as inexpensive as a lot of other furniture stores. The Amish Furniture store does have an advantage of build quality and strength that few others can match. They also can custom order the furniture the way you want. Yes it may take a little while. But this is furniture you should only have to buy once, if you take care of it. We had all our questions answered to satisfaction during our visit. Although it may not be the least expensive way to go. I can see us making purchases from the amish Furniture store in the near future. I didn't see anything with quality to match them. It was a very nice first visit. A second visit will be...