Couch + Co. — Local services in Oklahoma City

We recently had a highly disappointing experience with a couch purchase, which left us feeling frustrated and inconvenienced. After carefully selecting a couch from Couch+Co, we arranged to pick it up the next day to ensure we would have it before thanksgiving. However, when we picked up the couch and brought it home, we realized it was the wrong set. We picked out and purchased a sectional. We were given a sofa and love seat with the chaise base.

When I contacted the company to inform them of the mix-up, they requested video evidence as proof. While I understand the need for verification, I found it inconvenient and frankly bizarre that it didn’t seem like they believed me. Nonetheless, I complied with their request and sent them the video.

Unfortunately, their response to my situation was far from satisfactory. Instead of offering to rectify their mistake by arranging a pickup for the incorrect couch and delivering the correct one, the said because they didn’t have the actual sectional we had purchased that we could have the current (wrong) set and they would refund us $200 of our $1500 or we could have their floor model which was a very light gray and I told him multiple times we didn’t want that one because it was too light, or we could pick another set which was more money and they could MAYBE deliver it the next day after closing. What they gave us felt so cheap and was exactly what we didn’t want and was most certainly not a $1300 set, I’d say $700 MAYBE. They did not offer any assistance in retrieving the merchandise, leaving us to deal with the inconvenient task of returning the set to their premises ourselves. We finally decided on another sectional and we agreed on the price so we were to take the original set back and pick up the new one. On the way there, we decided to just return it for a full refund and be done with them. We headed straight to Mathis Brothers and picked out a couch that we LOVE.

Not only did this situation cause us significant inconvenience, but it also wasted our time and money. We had to spend additional resources on transportation to return the couch to the company's location, which was an unnecessary burden placed on our due to their error.

The lack of customer service and the company's failure to take responsibility for their mistake was deeply disappointing. It is disheartening when a company fails to stand behind the quality of their products and provide the necessary support to rectify an error on their part.

I hope that other customers will be spared from a similarly frustrating experience and that the company takes steps to improve their customer support and accountability.

Overall, our experience with this couch purchase and subsequent return was highly unsatisfactory. I would caution others to be wary when dealing with this company to avoid similar inconveniences and...

We ordered a couch and ottoman on 11/03/24. Chandler told us it would be delivered in 4-5 weeks. After 6 weeks of no communication, I text Chandler to check on my order. He’s says it will be a few more weeks. After a few more weeks Chandler stops responding to my texts. Couch was finally delivered on 12/27/24, but the ottoman was not delivered. Same story with the ottoman. It still has not been delivered as of today 1/25/25.

I was charged $64.95 credit card surcharge which was not disclosed to me at the time of purchase. I saw it on the shop.com receipt.

Three months after original order, I still don’t have my complete order.

The store has a great selection of beautiful couches, and upfront sales is on mark. Follow through and communication after purchase is disappointing.

As far as the quality of the couch, it still looks good after one month. I will mention that the couch came with two different sets of feet which made the two sections different heights. Couch & Co brought the correct feet out later that day. In addition, the connectors that hold the two sections together were not lined up, thereby making them useless. The delivery person did not have the knowledge or experience to correct this, so we had to correct this ourselves.

I am pleased with the couch so far, but I will not return to this store for a future purchase, nor would I recommend to friends and family.

This is a start up family company who is trying to compete with big box stores. In my case they missed the mark.

UPDATE: 2/16/25. We still have not received the ottoman.

UPDATE: 3/9/25. The ottoman was delivered over four months after ordering and paying. I had to send numerous texts for this to happen. The ottoman was delivered with a large stain on top. The delivery person instructed me to notify Chandler, and that Chandler would have someone sent to clean it. I notified Chandler, but he has not responded after 4 days.

Changing review...

All I can really say is work with Chandler if you so choose to come here. I truly didn’t want to believe the 1 or 2 star reviews, but they were true. The entire family is really sweet but that doesn’t equate to good business. We should’ve bought our couch right when we went the first day. We went back in a second time to get our couch for sure, and Chandler’s father greeted us. Very nice guy, said he’d honor Chandler’s statement of free delivery for our couches which he did…. Right up until he tagged ‘em up for $99 more than what they were online. I should’ve said something but I didn’t because I felt it was shady and wanted people to know about it. Then the dad kept giving us guarantees as to when our couches would arrive, when they didn’t even have them in hand. We were told Wednesday after we purchased within the week, then Saturday. Then we had to call them and ask. Because as military members we can’t just sit and wait for our stuff at home all day and not go to work. Nobody can. The woman we spoke to was the wife of the dad, very sweet woman. Then the dad contacted us again and gave us “feel good” info but didn’t really tell us when. THANKFULLY, Chandler finally got ahold of us. HE didn’t guarantee us any times, or dates. I personally appreciated that because we’d already been lied to and basically had $100 taken from me. He told us he’d let us know if any updates on the couch came about, which he did. The best part of working with this company were the guys that carried our couches upstairs and into the apartment on their backs, that was pretty fascinating. All in all, believe the 1 and 2 star reviews you read about couch and co. Work only with chandler if you choose to go to the OKC location. It’s...