Walgreens — Local services in Old Lyme

I have come to lose complete faith in Walgreens Pharmacy in Old Lyme in the past couple of months. I recently came home with a prescription to find they gave me 9 pills; not the 90 pills that it should have been. Called them about this and was told I could come get the rest and would not be charged. When I went to get the rest I was told by the pharmacist that because of insurance they had to charge me again but would give me a store voucher. Ridiculous! I checked my other 2 prescriptions and they were short as well. Not once was I told I was given a partial fill. Today was last straw. I checked the total number of pills per bottle label before paying. Sure enough only 77 pulls. The pharmacist took it saying she would fill the full 90. New label says 90. I counted the pills once home and she only gave me 86. I understand they are struggling with a shortage of pharmacists but this is unacceptable. I will be changing pharmacies tomorrow; and NOT to...

I have been going to the Walgreens in Old Lyme for over 8 years; and have had the best customer experience out of any store I go to - most notably the pharmacy. At one point I still stayed with this pharmacy when I was living 3 towns away due to Scott, Sharon, Lopa and Diane’s interaction with me. This team of four is the epitome of a pharmacist and customer relationship.

I was very close to leaving Walgreens during the transition from Rite Aide; as I was so frustrated with its phone line refill system constantly giving wrong information. Yet, for over 5 months I would call Scott, Sharon and Lopa to sort it out and they did with a smile and great attitude.

Once again, this week Scott helped me and worked with my insurance company to make things right. Thanks Guys!

Ted...

The absolute worst pharmacy experiences I’ve ever encountered. I have never had so many issues with filling prescriptions on time. There is one great pharmacist and everyone else there is rude, not helpful, and short with those who are just trying to get their medication. They have told me my scripts are ready only to show up and they’re out of stock. They told me one time I couldn’t fill a script because it was too early (it was from the previous year). Absolute negligence and incompetence. I rarely leave reviews but they have messed up my meds every single time something is called in. They’re totally useless. They need to shut this whole place down. It’s truly awful. I’ll be driving a half hour to fill my scripts now. They...