GameStop — Local services in Omaha

Poor precedent being set by management. Same experience as the recent reviewer below me when it came to Switch 2 preorder. After waiting in line for 1-2 hours to preorder Switch 2, store manager Drew required reserving ~$150-200 worth of additional accessories and a protection plan in order to preorder the system- even after explicitly stating that I didn’t want the extra items, he wouldn’t let me and others preorder without also reserving the extras.

Even tried going back to store a week or two later to only cancel the items I didn’t want , and was told that store policy is I couldn’t cancel them alone and would have to cancel my system preorder as well.

Confirmed this was not the case with GameStop corporate policy (which was also sadly unhelpful in resolving complaint) and also not the policy at other GameStops in town.

So now, since the store manager (either on his own or alongside district manager) was making it compulsory to include all the unwanted accessories in order to keep S2 preorder, I won’t be doing business at this location and also recommend others avoid it.

Aggressive short-term tactics to hit quota or store margin numbers, hurt customer loyalty.

As a side note, most of the other associates I’ve interacted with at this location have been nice, so it’s a shame that management is alienating...

If you go to this location and want great service with a smile and a worker that has knowledge of 21+ years, I hope Drew is there to get you checked out. Because of him clearly and thoroughly explaining the membership of $25 a year with confidence and clarity- I pretty much immediately gor the membership back after over a decade of not re-registering. He's salesman skills we're not pushy or invading in any way (which is usually the case when you literally just want to walk away when someone is trying to sell you a product but doesn't highlight the benefits right away) He was polite and professional with a bit of the old school personality from 20 years ago. Glad he's still here and I'm happy with my membership and the membership exclusive buy. Also, coming from Hawaii, where we didn't have events held at the store, it was nice to hear how the community got involved and the fun that came from the 90s and 2000s when we all used to wait outside for drops. Wish we could...

Just isn't the same when I was a kid. I feel like an old man going into a GameStop now. It always feels so empty. Unless you are going there to buy a specific game or some anime toy there really isn't anything else. I went in because I remember their PS3 4 games for $10 back in the day and bought a PS3 for dirt cheap and wanted some games. When I went in I didn't see a section and when I asked they had a drawer behind the counter with about 5 PS3 and 360 games. Made me feel super old and honestly with how cheap digital games are I think this place isn't going to be around long if they don't start buying and selling classic games like a Gamer's or something like that. There was one person working there that seemed to be really busy scanning games so I constantly heard that beep the scanner makes. It's was sad, I used to worship this place and now it's just a sad relic of the changing...