Geeks — Local services in Omaha

Absolutely horrendous customer service from the technician (the owner's son) and from the owner himself. I set up an in-home repair and the technician arrived, didn't introduce himself, looked at my laptop as it sat on the table, and after I briefly explained the problems, he told me that he doesn't work on laptops and that laptops were "too messy to work on in the home", so it was "too bad that he came out to my house for nothing, especially when I was still going to be billed $110 for the in-home visit. He said he "would have take the laptop to their site to see about fixing it because it could take hours and hours at $120 per hour." I called the office and spoke with the extremely nice receptionist (the only person with great customer skills working there) and she asked me to wait while she could see if should could get someone to speak to me. The next thing I knew, a man came on the phone, but didn't introduce himself. He asked me what I needed and I told him I was on hold after the woman to whom I spoke said she was going to talk to someone. Then for almost a minute, the conversation was less than stellar as the man did not introduce himself and he did not explain that he had not just picked up the line to see who was holding, but rather that the receptionist had connected him to help me. During that time, I had no idea to whom I was speaking until he who finally introduced himself as "Bob" and told me he was the owner. He then said that I had not been speaking to his wife, but to "Jenny", which was a very strange comment since I didn't say anything about his wife at all; I have no idea where that comment originated. So, "Bob" listened to my complaint about the technician (his son). However, "Bob" never apologized for the technician's behavior or about the lack of help for my computer repair. I complained about the technician said I would be billed $110 for an hour visit, even though it lasted less than 5 minutes. Then, "Bob" asked if I had provided billing information. When I said, "No." he then rather said rather condescendingly, "Well then you won't be billed will you?" I explained the problem about the computer and "Bob" was of no help as he told me what the problems could be, which I had already explained to him what I had found and what I had already done to the computer. Never was there any apology for the poor service and the poor communication skills from "Bob" and his son. There was never any offer to help me at all with fixing the problems, much less to get me to give them another chance to do better with their customer service. I had some doubts about the company in the first place when their web site indicated they were available to help 24/7, but when I called their number, it was a recording telling me that they only worked during the day during the week, but if there was an emergency, I could push a button to have someone called. The web site is not very impressive, but it does seem to accurately reflect the personality of the owner and his technician (his son). It seems that the company does not care much for the little person who needs help with a single computer at home. Instead, they are after the big customers with servers and monitoring and security. If that's the case, why do they advertise...

I have a brother laser printer with a broken pin set for the toner. With the economy the way it is, it is near impossible to find a replacement printer and with $200 in toners, rather keep what I have. Brother Customer Services referred me to Geeks and I'm so happy they did. Danny and Bob are just the epitome of what you would find at a small local business! Great communication and quick to get my printer back up and in working order! Wish I had more to bring to them just to support this...

I recently worked with Ryan at Geeks to upgrade my office system from Windows XP to 7. They were able to work while my office was closed, so it didn't interrupt my business at all. They delivered quality machines for great prices and sent an expert installer to do the work....