Long Dog Fat Cat Loveland — Local services in Omaha

I have been a long time customer of Long Dog Fat Cat, and ever since "Three Dog Bakery" removed themselves from the local industry, LDFC has been my only shopping source for my two dogs. However, with recent concerns of some less-than-helpful staff members and my most recent experience...I've decided to try elsewhere. I'm glad I did.

LDFC has good prices and good quality food (similar in both categories from my experiences at Three Dog Bakery) but the staff seems to on a decline as I rarely ever see anyone doing anything other than sitting behind the check out counter waiting for you to come to them. (It's a pet food store so I don't expect that, but it wasn't always that way)

Today however, has pushed me away from walking in their doors again. Twice this week I reached out to schedule an appointment for today for me to bring my dog in to get his nails trimmed. Monday the groomer is not in, and the person who answered the phone wasn't sure if anyone was even coming in that week. After stumbling over his words and unconfidently stating no appointments are necessary, he gave me the number to the groomer (Sarah) who "might" be in this week, so I gave her a call. Her voicemail answered with an unorganized mess of details informing me that she only operates business 4 days a week (sometimes 5), So i leave a message and ask her to call me back. The next morning, I promptly receive a call back as her business hours take effect and she assures me that for a nail clipping that no appointment is necessary, walk ins are only accepted for those but she assured me that someone would get me right in. Cue my skepticism

Fast forward to today (Thursday @ 2pm) when I walk in the doors with my doggo, and ask to have his nails trimmed. There is no coordination between the check out staff and the groomer I see as she walks me back to the groomers station with confusion on her face, not knowing what to tell me. We get back there and she states that I am here for a nail clipping and to which the groomer immediately states that it will be at least 15 minutes. I immediately ask, "Why couldn't I just make an appointment?" and to which the groomer snapped back "We have no idea when we'll have time!" I'm no expert, but something tells me that part of scheduling appointments is an effort to prevent this kind of issue. Regardless, I repeated myself asking why I couldn't just make an appointment so this wasn't an issue, to which her voice raised "IM NOT GOING TO JUST LEAVE THIS WET DOG IN THE BATH".

At this point, I had long since decided I was going elsewhere as basic scheduling seems to a service they refused to offer and thats ok, but the horrible attitude I received really just pushed me away. I was instantly infuriated that this was acceptable, and even when I asked the associate who took me to the back why I couldn't just make an appointment to avoid this, she just responded with "it's walk ins only".

This post isn't for entertainment or accuse anyone of not performing their job correctly, it's simply to help one or more persons avoid the stresses of a place that is unorganized and struggling to meet customer expectations. I called around a couple places in the area and after talking to a few of them, i decided to head down the road and check out "The Green Spot". I arrived about 10 minutes after the phone call, and someone had beaten me to the appointment and that was ok, because when I got to that store it was very very clear that Long Dog Fat Cat was no longer a place that deserved my attention or money. I've been recommending LDFC for years to friends and family, but after on stop at "The Green Spot" today I will be sending my...

We have been using a couple different locations for grooming and not overly pleased with the cuts for our dog, but appreciated the service so we continued...until our last visit. This was at the Loveland location last week. The visit was 15 minutes behind due to the last appointment but not an issue; however, our dog was rushed in his appointment (we are doubting equipment was sanitized in-between). Employees were also not wearing masks - we are still in a high risk for transmission of covid (DCHD). Fast forward to 8 days later and we are dealing with a very sick pet. Our dog has kennel cough - according to our vet (or another illness) - and expensive vet bills. Our dog has NOT had any contact with other dogs whatsoever, is current on his shots including Bordetella; the only contact with other dogs was at the Loveland location for grooming. We even were encouraged by our vet to call and let the grooming location know. When we called and spoke with the Loveland location manager who said "that sucks" and said our dog could have gotten it from anywhere - true, but not our dog that is only around us. Her flippant attitude was not encouraging, but she referred us to the grooming manager. We then spoke with the grooming manager and discussed what happened. She was initially friendly and showed legitimate concern - she said she would look into what happened and get back to us in a few days. Today she called and said there is no way that our dog got kennel cough from that location, because she spoke to the groomer and they apparently cleaned their equipment and also spoke with another client whose dog does not have kennel cough. Obviously, there are more than two dogs at a grooming location throughout a day and kennel cough is also transmitted through the air, so we are very suspect. The simple fact is our dog got sick from this grooming location. When I relayed this information to the grooming manager, I was dismissed in what I believe and that in no way our dog could have gotten this from them. I was also told that I was "trying to get something for free" and that she had considered a refund, but now was not going to, and I was promptly hung up on. I called back and left her a voice message stating I was in fact very offended by her assumption and upset at the lack of professionalism. A simple apology and taking ownership of the issue would have sufficed. Unfortunately, we will not use them for any future grooming or any...

Being as I moved back to Omaha recently and my prior groomer was no longer in business, I sought out LDFC based on their good reviews. As the location at Village Point very near me is not taking new clients, I opted for the branch off Center. My appointment was to be with Megan this past Saturday, and arrived 15 minutes early. While walking around the store browsing, I was asked if I needed help to which I let them know I was looking since I was so early. The young guy at the counter stated he tried calling me, to which I checked and had no missed calls. He then went, that the groomer called just then and he was going to get ahold of me because she called in sick. I was rather upset that this was less than 15 minutes before my scheduled time, as I had planned my travel and day around this. Had I been given a heads up, it would of been different. He got very rude, started laughing and said it is what it is. There was no sense of understanding or common courtesy. I decided to wait to reschedule with a different groomer (as I had this app booked in advance), and tried calling other locations to speak to a manager. Village Point wouldn't tell me when a manager would be in, and Mid-Town I actually got the store owner. I explained to him what happened--he took my number, saying he would check into it and get back to me. It's been several days and I have heard nothing from him.

I've always enjoyed shopping at this store, but due to this experience and the way I was treated there as well as after, I do not trust my dog with them, nor will I be shopping at their branches anymore. I will take my business to other small...