Sundance Chevrolet, INC. — Local services in Oneida Charter Township

Ironically, the service visit I am writing about never received a request for review. Despite following GM’s published warranty terms, I was denied warranty coverage by an authorized GM dealer and had to pay for the repairs myself. Details of Original Service: • Vehicle: 2015 Chevy Equinox • Dealer: Bill Estes Chevrolet, Indianapolis, IN • Date of Original Service: 08-23-2024 • Description of Work: Front brake pads and rotors installed with GM Genuine Parts • Mileage at Install: 153,071

Details of Defect Service: • Vehicle: 2015 Chevy Equinox • Dealer: Sundance Chevy, Grand Ledge, MI • Date of Original Service: 07-17-2025 • Description of Work: Front rotors warped and require replacement with GM Genuine Parts • Mileage at Install: 162,629

Bill Estes Chevrolet performed the repair using GM Genuine Parts, making it eligible for the 24-month/unlimited-mile nationwide warranty that covers both parts and labor at any authorized GM dealer.

Warranty Issue: I have now experienced a failure/issue with the same component while well within the 24-month coverage window. I attempted to have this warranty repair performed at: • Dealer: Sundance Chevrolet, Grand Ledge, MI

Despite providing full documentation (original repair order, proof of GM parts install, current mileage), Sundance Chevrolet refused to honor the warranty, claiming there was a clerical error (Mileage In/Out) on the invoice I provided from Bille Estes Chevrolet and did not cover the work. This position contradicts GM’s published policy that dealer-installed GM Genuine Parts carry a 24-month/unlimited-mile warranty valid nationwide at all authorized GM dealers.

Attempts to Resolve: • I spoke with the Service Advisor (Jay Thomson) and Service Manager (Ryan Gasek) at Sundance Chevrolet, who both refused to honor the warranty repair. • I contacted GM Customer Assistance by phone, but the representative said they could not override the dealer’s refusal. I was forced to pay out-of-pocket for a repair that should clearly be covered under GM’s warranty program.

Requested Resolution: I respectfully ask GM to authorize reimbursement to me for the cost of the necessary warranty repair performed at Sundance $346.72.

I have been a loyal GM customer, and I believe in the brand’s commitment to quality and customer satisfaction. I am simply asking GM to honor its published warranty promise. Please let me know if any further information is required. I look forward to your prompt response to resolve...

I worked with Tim Eagen at Sundance; I can only speak to my experience with this salesman as I believe it was a great buying experience. Tim gave me the opportunity to test drive new and used models on the lot. I was test driving and looking at my options for new or used vehicles because I wanted out of my leased Equinox. I worked with another dealership/salesman in the past for years; however, that contact left sales and I was left with someone else and he attempted to manipulate my choice toward another Equinox, thus my frustration and referral from a co-worker to go see Tim Eagen at Sundance Chevrolet. As my patience had run thin due to the other dealership's salesman, I was prepared for the tactics. I did my research, knew what I wanted, had an idea of the lease/buying incentives and it was a week before Memorial Day. Tim gave me the attention that was above and beyond expected. I was given the chance to test drive new and used, with zero pressure. Tim was very honest, upfront, detail oriented, thorough, patient and accommodating considering it took me a few days to decide upon my final choice of a new 2018 Malibu. I would send anyone to this dealership to contact Tim Eagen. Upon my arrival at the dealership the first time, everyone was eager and willing to help me. I was pleasantly surprised to be able to get out of my lease early and into a new vehicle; however, without Tim's advice and looking into my options while I was not at the dealership, it would not have been the great experience that it was. I have a busy life, small children and work full time, so my time is jam packed with things to do, buying a car was not exactly in that schedule, but Tim made it work to my advantage. My daughter particularly enjoyed the numerous horse statues around the entire lot and Tim was able to give her and I a tour around with the golf cart. Great car buying experience with...

Went in to used cars sale dept the log cabin to find a car for my niece. It’s her first car to buy and we told the guy the price range and what we wanted her payment to be. She found a car around 8000 well he figured out a car but when it came time of course he tells her about he can get it around that lease payment with me as her co-signer and we left thinking he would help us find a car. We came back and we had her grandfather my dad give her a down payment of 900 a check which she also had a hundred before to hold it. It comes down to us getting a bank and the payment Wes well over what she could do. See he took the check and we never ended up getting car we didn’t sign anything. We stayed 3 hours and we said we didn’t want to do the deal where is the check back. They said they can’t even get it till Monday which it was Friday. Come money we still could not get the check back they said it has to clear her grandfathers bank. Now we had not purchased a car and why did they all ready cash the check and can’t give it back for a week! The used car sales manager told me that’s just how they do it. And then I said we need it for another car that she looked at over weekend and he yelled at me so loud and my 19 year old niece it’s her first experience with a used car and this is what we get! Don’t think we are ever going back there! And we still didn’t get a check back waiting and they want a email saying it cleared and it’s something we are having to do it’s just wrong customer service is terrible there why cash a down payment check we didn’t even get to sign papers because of how much the car ended up being with tax and license plate. COME ON PEOPLE THEY CASHED IT BEFORE WE EVEN LEFT THE DEALER 3 hours sitting with sales trying to...