Grand Ledge Urgent Care | University of Michigan Health-Sparrow — Local services in Grand Ledge

Apparently you can come in and get on the wait before they even open. Like you can literally sit and wait well before the place is open. I got here at exactly 8am when they open and they somehow had a line of 7 people in front of me with a 1 hour wait time. That makes no sense.

Let me update on my experience. The front desk girl was nice. That’s where my -okay- experience ended. I was called in at 10 am, two entire hours after walking through the doors at 8am the second they opened. Like I said, you’d have to get there at least at 7:30 am as to not waste your morning away, but I’d recommend 7. The assistant who took my temp and blood pressure was nice, but she did not do her job. I said my symptoms were flu LIKE but told her exactly what they were. I even gave exact times my biggest and worst symptom became more intense and frequent. I said that was the biggest reason I was coming in. She leaves. The doctor comes in, says my flu test was negative. Okay cool. Then suggests things for my congestion, I said ? I’m not congested, I dont have a cough, and I don’t have a sore throat. Well that is what was written in my chart, but like I said, I detailed exactly what my symptoms were to the assistant. I told the doc “well okay, can you give me some insight about why I’ve been experiencing “ my biggest symptoms which I gave the most detail to the assistant. Dr. Kimberly L. Ploehn said- “oh that wasn’t in your notes, I didn’t know that..” okay well Dr. Ploehn know you know that, do you want to offer any ideas as to why this is happening? Any insight? “Drink clear fluids” she said.

Wow, I would have never known that THANK you! Following this the doctor suggested I have strep throat. Ha! For someone who has has strep throat a dozen times in their life, I think I might know if I had it considering I HAVE NONE OF THE SYMPTOMS other than a fever. The other assistant who gave my paperwork (she was very nice and was only just reading the others notes) told me to take mucinex. I don’t have any mucus or sinus congestion. Honestly whoever wrote the notes is just lazy at this point. Finally, I get in my car and call my primary care doc office. They say they’ll try to get me in and they’ll just send the notes from my urgent care visit to my pcp. I told them DONT. The notes are wrong. They read what the notes were to me on the phone. The assistant got the timeline completely wrong, symptoms wrong, Didn’t even take note of the severity.

0/10 do not recommend and have told all my friends who live in the grand ledge area to...

I went in January 2019 on a Friday after missing work for 2 days and was told I have the flu after the 2 tests they took came back negative. Ok no big deal. Got the meds they gave me. Got significantly worse by Sunday and came back again. $50 copay each time. They did ANOTHER flu test. Negative. Strep test. Negative. Tried to play it off as bronchitis. Mind you, the 4 days I had been sick already, I went from a normal temperature to nearly 104 degrees. Severe cold chills, a cough that felt like my lungs were gonna come up each time. A crazy amount of flemmy discharge in my coughs. Anyways, I was REALLY SICK. And they tried to play it off as bronchitis. Which I've have had before, and this was nothing like. And when I told them that, they talked to me like I was the stupid one. Now to wrap this story up, i immediately went to the emergency room after the second visit at nearly 9 at night. I was there for nearly 6 or 7 hours, and found out I had pneumonia. And if any of you have ever had pneumonia, 4 days of misdiagnosed time can almost be lethal. I had to miss an entire week of work because of this, and me being the only income, made us take a sever hit and nearly made us behind on several bills. All because they didnt take the time to figure it out what it was correctly. And on top of that I now have a $900 bill + 2 copays. So over $1000.

Now, today 4/14/19. My wife has similar symptoms I was having. We get there, we get in quickly (took about 5 minutes to get a room). That was about the only good experience. They came in and ran the same tests they ran on me, of course negative. They found a plan of action which involved some mouthwash to help he sore throat, some motrin for the fever and an inhaler (which is pretty much what they gave me when I went there). Then she was wrapping up and said she would have the discharge papers shortly. We waited an extra 30 minutes or more. Hearing others in the rooms next to us getting discharged having come in after us. The whole experience this second time took an hour and a half. When it shouldn't have taken more than an hour because they weren't busy. People were sitting around and talking very loudly sounding like no work was being done. A lot of off topic conversation. And now, we are just finding out that they didnt even send all the prescriptions over to the pharmacy.

I just dont anyone else to have to deal with this. Use the gas and go to the one across from KFC on Saginaw....

On February 11, 2024, my wife visited Sparrow Urgent Care, following an ER recommendation for time-sensitive bloodwork. We had assumed the front desk, staffed by a clerk named Victoria, would be knowledgeable about the clinic's available services, especially after presenting the necessary paperwork that detailed the tests required.

Unfortunately, after a two-hour wait, my wife's interaction with a nurse's assistant, Sarah, was far from professional. Sarah questioned the validity of our visit and the ER's instructions with a dismissive attitude, indicating that the clinic couldn't perform the requested bloodwork. This was contrary to what we were initially told by Victoria, leading to unnecessary stress and wasted time.

It's concerning that the urgent care staff, from the front desk to clinical assistants, seemed unaware of their own service capabilities. This not only causes confusion but also adds to the anxiety of patients who are already in a vulnerable state.

Suggestions for Improvement:

Staff Training: Enhance training for all front-line staff, including clerks and nursing assistants, to ensure they have a comprehensive understanding of the clinic's services. This knowledge is crucial for providing accurate information to patients and avoiding misinformation.

Empathy and Professionalism: Encourage a culture of empathy and professionalism. Patients deserve to be treated with kindness and respect, especially when they are following medical advice in seeking care. Staff interactions should reflect understanding and compassion, not indifference or disdain.

Policy Clarity: Clarify and communicate clinic policies to both staff and patients effectively to prevent misunderstandings. If certain services are not offered, this should be communicated clearly and politely to patients, ideally before they endure a lengthy wait.

Feedback Mechanism: Implement a robust feedback mechanism for patients to share their experiences directly with management. This can help identify specific areas for improvement and ensure accountability.

We had hoped for a supportive and efficient experience at Sparrow Urgent Care but were left disappointed. For critical health matters, it's imperative that the clinic reassesses its patient interaction protocols and staff training programs. We will be seeking care elsewhere in the future and urge the Sparrow network to address these concerns seriously, for the well-being of...