Ulta Beauty — Local services in Orange City

so it all started on 12/18/23 when my daughter (well i did for her) placed an order on the app (which my daughter is only 13) and she placed the order with just her name as the pick up person so before her order was ready for pick up, I put her dad down as an alternate person for pick up because my daughter is under 18 yrs old and doesn't have a state ID but does have her school ID. So when the order was ready for pick up my husband took my daughter to pick it up when it was ready for pick up and when they get there they get this OoOo so wonderful "Averie" and my daughter provides her with her school ID and she looks a bit confused so my husband explains she is not of age and doesn't have a proper state ID so my husband said she was going to refuse to give them their product until he said look I'm an alternate person on the account for pick up here is my ID and proceeds to give her his ID, well let me tell you how this lady had the nerves to open the SEALED bag and take the stuff out, my husband said excuse me why are you opening it, its sealed? she proceeds to say to make sure its the right thing, well that's why its sealed. Ok lets go to today now 12/26/23, my husband takes both my daughters this time to purchase stuff, well they make their purchase and go into Sephora well my daughter realizes after Sephora that she got the wrong mascara so my husband proceeds to take my girls back to EXCHANGE the mascara she bought 20 mins ago. They get there and she grabs the correct masacara (same brand, same price) and goes to check out and well well well they get this lady Averie again. my daughter proceeds to explain that she needs to exchange it and asks my daughter for a phone number, my husband says no because he doesn't want to provide that and is NOT obligated to provide that so she then goes well i need to talk to the manager.( FOR WHAT???? I HAVE THE RECEIPT) and I'm only exchanging so the manager comes over and Averie explains that my daughter wants to exchange it and the manager proceeds to asks to my husband again for a phone number and my husband says no, so she then proceeds to mumble something and walks away so Averie then says to my husband again phone number and he says no we don't have an account here and she was refusing until my husband said look on your receipt it says "RETAIN RECEIPT FOR RETURN" and she then says again i need to ask the manager... like what is wrong with these people?!? seriously!!!!! WE HAVE THE RECEIPT AND WERE THERE 20 MINS PRIOR AND THE MANAGER IS THE ONE THAT CHECKED THEM OUT.. so the manager comes back and starts AGGRESSIVLY typing in front of daughters that they got scared and said daddy forget it lets go.. REALLY ULTA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! but nope my husband did not give and she ended up giving my husband the refund so my daughter can purchase the right one, still after all that still spend money there... AND UPON WALKING OUT MY 13 YEAR OLD HEARD THE MANAGER SAY "IM STRESSED ENOUGH" AS IF WE DID IT.. DO YOUR JOB RIGHT! I WILL BE GOING AS HIGH AS I CAN!! THIS IS WRONG AND IM SPREADING THE WORD...

Although I live in Deltona, I always go to the Ulta in Sanford because there employees are AWESOME. I recently went to the Orange City Ulta because it was late in the day and did not want to deal with traffic. Unfortunately, my experience was proof again that this Ulta is not where I will be spending my money as I was completely ignored. They were running a special on Hair blow dryers and I had some questions. I walked around the store carrying a boxed blow dryer -along with a bag full of other things I was purchasing- looking for an associate. Every associate I saw was with a customer - which is fine-, but no one even acknowledged me or said that they would be with me in a moment. The last associate made eye contact with me, did not say anything, but I stood there and waited for her to be finished. The customer she was with walked away and she turned her back to me and also walked away. As, I was already in the store, I brought all the blow dryers up to the check out counter and was going to ask my questions there. I stood at the register for about 5 minutes before someone came and checked out another customer ahead of me, and once again never addressed me or recognized that I was there. I left everything on the counter and went across the street to Sallys and made the same exact hair dryer purchase, minus the extra things that I was going...

I went last Monday to buy ABH products. When I walk in there is no friendly welcome whatsoever. I am looking for the ABH products where I remember last seeing but they were replaced by the benefit brow products, I don't know why they would do that because they're not as popular as ABH. Anyways none of the employees offered me help as I was searching for these products. There was one employee there who was working with a customer but didn't even bother asking if I needed help when she was done with her. I then decided to go to the front to ask (cashier there was Angela) and she tells me that the ABH products are currently unavailable. At this point I'm just like??? How are you not going to have these? I then proceed to keep looking because I was not going to leave without buying what I wanted. I saw another employee and approached her and asked her where they were located and she was able to show me. I see the same employee from before and she was helping another customer and at this point I'm just shook because she didn't offer me any help when I was searching for the same exact brand. Customer service is horrible. Employees seem to be favorable based on your appearance. I wouldn't suggest shopping here unless their customer...