Papa Johns Pizza — Restaurant in Orange City

Called PaPa Johns to order a pizza, got a call center who said they were located in the Philippines. Asked how to get the store directly and the call center said press option 5. Called and a woman named Faith answered ( because we asked her name) and we asked about any specials, and she then told us if we wanted to know specials then go online! Our internet was down so we continued to place an order over the phone with her. We ordered a Gluten Free pizza, but asked that they please cook it a little longer because the last one was soggy. Faith then told us that wasn’t possible because they are premade crusts. (And insinuating we didn’t know from our experience that it was indeed soggy) instead she argued with us and said she couldn’t cook it longer because it would be hard. When what the problem was was they put too much Alfredo on it and yes Faith it was soggy, we know what we got, and what soggy was and we were trying to make it a better experience with this one!! We then added a works pizza, thin and crispy. Total $31.00+ .We get to the location to get our pizza in Orange City, not a single customer in the establishment ( late evening) and no business. Mentioned we had called and gotten an operator in the Philippines, with her response being quite snarky that she couldn’t be bothered answering the phone to take orders ( although it worked fine back in the day when they actually had business) We then added on a 2 liter of soda and total is now $35.00 and I ask to see the pizza before paying, she brings the pizza over, doesn’t open the box, but sees my cash of $100 in my hand to pay, pulls the boxes back and says sorry, we don’t take bills over $20. First of all we drove from the other side of Deltona to give you business, and you said nothing about that over the phone. That was the method of payment I had. At this point, this Faith had me so irritated that I told her then fine, you can keep the frickin pizza!! I promise you I will NEVER purchase another single thing from Papa Johns, and never recommend them to ANYONE! ESPECIALLY that location! This used to be our favorite! Believe me Faith, there are much better pizza places we...

I'm over this place!! ... this location anyway. For franchises, I've always loved Papa John's the best, for at least 20 years; then I moved to DeBary and this Orange City location has failed 4 out of 5 times in 2023, with the one time being only mediocre. I've had to have 2 of the 4 failures be replaced, after 1st getting home and then having to drive all the way back and go outta my way and endure the frustration only to get a barely tolerable pizza which we still ended up throwing half of it away. Failures include wrong toppings (including ones we don't eat or that make us sick and that we obviously didn't order); undercooked pizzas, overly soggy pizzas; etc.) The included picture is of our pizza from tonight, one that is overly soggy and undercooked. This after getting to the store for pickup and they couldn't find it. It's not like they were even a little bit busy. There were only 4 pizzas sitting to be picked up with employees standing around bored, so 3 of them were looking for my lost pizza. They start making a 2nd one when my original mysteriously shows up. By this time, I'm so frustrated and pissed at myself for ordering from this pie hole place again after the other calamities that I just take the pizza and figured I'd just nuke it at home. (To be clear, the manager did offer to remake it, but other than being 30⁰ hotter, I didn't figure it would make any difference ... and for the quality, I probably wasn't wrong.) So this time, after I got home and pulled out soggy slices of uncooked pizza to put on our plates, I opted for cereal and threw mine away. My wife tried to eat one slice, but she could only eat the area closest to the crust of one slice, and then she agreed that the rest of it needed to be thrown away. All this is coming from a guy who LOVES pizza ... almost any pizza. But unfortunately, I can't help but admit that I'd eat any frozen or gas station pizza before I go back to this Orange City location. I exceeded my limit of multiple chances, and tonight's pizza, I'll just chalk up the cost as stupid tax because I'm too frustrated to call them and complain. Hello,...

Today my pizza was made HORRIBLE. I told the girl I wanted extra cheese on my Pizza on ny medium pizza, and I got my pizza, and it barely had an cheese on it, or sauce on it. And the manager who was the girl on the phone, said she was the manager and she made it. I told her the pizza wasn't made right and she got mad and raised her voice to me and kept talking over me and raising her voice more. She told me I was wrong as a customer and kept raising her voice over and over again. If my pizza wasn't made right, she should've agreed with me as a customer and replaced it instead she got angrier and angrier and raised her voice at me. I'm reporting her as of today. Today is June June 24th, Sunday. This girl answers the phone with a fake, friendly voice but she really is very inappropriate and very rude and disrespectful. All I wanted was my pizza replaced and all she kept saying is, no you're wrong. I am NOT wring, I am right I am the customer and the customer is ALWAYS RIGHT. I hope she is reading this so she retrains herself on how to make a pizza, because she doesn't know how to properly make a pizza, and if she's gonna argue and yell at the customer and tell the customer they're wring, then she should NOT be a manager, she is a terrible TERRIBLE MANAGER. And if I get a a nasty, threatening response back from Papa Johns, then I'm going to authorities. You have no right treating me like this as a customer. Please The store Manager, or Corporate Office read this, and do something about this manager behavior. She should never be a manager, she treats customers very baf, it all starts when she answers the phone with her sweet little voice, and then you tell her she made the pizza wrong, then she starts getting angry, and raising her voice, and talking over you, she did not even once apologize to me or or offer to replace the pizza, she just was very mean and disrespectful. Please do something about this. This happened at around 4 o'clock on June 24th on Sunday. I am very upset and I'm going to let all my family and friends to never order pizza from This Papa Johns Again thanks to this...