Juggernaut Tactical, Inc. — Local services in Orange

Back in March, I was made aware of Juggernaut Tactical's JT-9 (AR-9). I saw on Reddit that some folks considered the JT-9 to be one of their favorite guns to shoot at the range and what ultimately sold me on buying one was the slick, lightweight design and it's straight-out-the-box ambidextrous controls. As an early birthday gift, I bought one in mid-April and received it just a couple of weeks later. As expected, the gun handled nicely in my hands and felt very nice. When I took it home, I immediately cleaned it and decided to test how it feeds the ammunition I had on hand which were some 9mm JHPs from Georgia Arms and some 9mm Remington FMJs. This is where I faced the biggest issue I've ever faced with any of my guns, that is that it refused to feed some of the ammunition I tried to load into it!

I initially thought that it was user error, but no matter how I charged the bolt, released the bolt, or loaded my magazines, the round would violently jam upwards or downwards into the chamber, pushing the round deep into the cartridge. It fed the FMJs that I had on-hand reliably, but it just would not feed the JHPs. I thought about sending the gun back for either a refund or repairs, but I decided to take it to a local gunsmith as I do not trust couriers to ship guns without it "going missing" or something crazy like that. Rudy at Macon Armory was kind enough to give the gun some much needed modifications, and my friend Gene over at Haynes Creek Gunworks gave it some finishing touches. All in all, it took about $500 for the gun to run everything I fed it reliably, although it can still be finicky at times for unexplainable reasons.

That said, the Juggernaut Tactical JT-9 is one of the most finicky and less-than-reliable guns I have in my collection. I hate to relegate it down to just being a range toy, but I simply cannot trust this gun with my life (even after the hundreds extra I spent trying to make the gun as reliable and trustworthy as possible). That said, when it works, it works, and it works very well. What little I've shot of it, I've thoroughly enjoyed and it's definitely one of my favorite range guns. But knowing that in a life or death situation, this gun can malfunction, it's definitely a disappointment. If the guys over at Juggernaut Tactical gets their quality control in order and at least consults one of the many available experts who specializes in PCCs, I reckon the next generation of JT-9 firearms would be so, so much better.

I'm also not-so impressed by the user interface of their website. I should be able to see my order history, payment methods, account settings, and so much more. I feel like there's no point in making an account if all it does is store your credit card information with no means of editing it, nor the account itself.

What saved this review from being less than 3 stars is the awesome customer service! Barring the time zone difference, Holly has been an immense help in providing service when needed at all times of the day. At one point, I received a response from her well into the evening around 10:30 PM (my time). I almost have to wonder if she's a real person -...

I am writing this to inform potential customers looking to buy from Juggernaut Tactical. To have them do some research on the company before you buy their products. This is just a honest account of my experience with this company. I will start off I spent roughly $400 dollars on a jig , tooling and shipping back and forth. The first problem I had was only one of the lower receivers I had would fit the jig correctly. So I contacted Holly at customer service, she had informed me that they could not refund me any because I started to use the jig. But they could modify it to work with my lower, if I sent it back with a lower that I was using. I would need to send it pre-paid to and from there location. I can honestly say having the jig modified by them was the only good thing about this transaction. They did a great job. The second problem I had was, while I was checking out the side plates. I noticed one of the pins that is used to hold the lower in place was bent slightly. So I contacted Holly and explained the situation. I had mentioned I had no idea where or when it happened and did she know if it was fixable. She informed me that it was the way it arrived, they noticed it when it arrived. My question is why wasn't I notified so maybe something could have been done to resolve it. Instead it was sent back without saying anything. My opinion, that's kinda bad customer service. The third problem I had was the end mill broke 2 of the teeth off after the third pass. I also noticed the guide plate had some unusual wear on it. I contacted Holly again about this issue, to see if there was any kind of warranty on the end mill. She said no because there were too many factors that could cause the problem. But they could sell me another one at a discounted price. I did not get any lowers finished using their jig and tooling. So at that point I decided to box it up and ship it back. I sent a letter listing the issue and asked if I could get store credit. I was contacted by Zach after speaking with him, he had mentioned he didn't look at everything I had sent back. He did say , he was unable to give me a refund because I started to use the jig. I told him I wasn't looking for a refund, would like to get store credit. That way I could get something I could use. He said it wouldn't be much he could offer for credit, then he backtracked and said he could offer a discount on a future purchase, then backtracked again to say there's nothing he could do. I guess what it boils down to is, they got my money and they don't care about...

I see good reviews about customer service. I can not report the same. I purchased a JT10 lower from Turners, then a complete upper and parts kit from Juggernaut. I was very impressed with the look and finish of the complete rifle. The performance was terrible though. Could not get it to cycle consistently with more than 2 to 6 rounds, rarely getting through a five round mag. Gas block adjustments solved nothing. Also accuracy was very poor, 3 round groups at best were 3.5 inches from a bench at 100 yards. That's only 3 round groups, not 5 round groups that are routinely used for accuracy testing. I spoke to them over phone, emailed video of cycling issues, and they said bring the complete rifle in and they would take care of it. I did this 6 months ago, still do not have the rifle back. After about a month, and several calls/emails they said they replaced the gas block and the rifle now cycles properly. Yeah!! They said that they need to take the rifle to the range to test accuracy. They said if it was their barrel, they would replace at no charge. However, that it most likely was an optics issue and they would test with mine, and put their own optics on to rule this potential cause out. For several months now the reply has been the same excuse, that they have not had time to get to the range to do the necessary testing. This is not ok! So a manufacturer of fire arms does not go to a range to do any testing in 5 months!?! Not good either way. I have been patient and understanding, but this has been too long with no resolution. I only decided to write this review after no updates and several messages left on phone unanswered. I would not purchase anything from Juggernaut Tactical again because of this experience. I hope they will eventually make this right, and I am not stuck with a $2000 plus...