Target — Local services in Orem

The customer care at the service desk was despicable. I had to return a defective Switch OLED given to me from a buddy. It was pre-ordered online in July but not released until October so it should have fallen within the 3 mths return policy. I advised it was given to me and I didn't have the receipt but I was ok with in-store credit. I was told I could not even get that due to lack of proof that it was purchased at Target. I was also told "the return value was too high for an ID return" and they turned me away.

I texted my buddy, asked for a receipt, and he informed me the website showed the item was ineligible for return so no receiptcould be generated. Figured it was due to the item being paid for over 3 months ago. Even though the item wasn't released until October. However, I was able to get the online invoice order details email from him.

I went back to the service desk, explained there was no way to get a receipt and why but I had the invoice order proof of purchase. I was told the order email was not a receipt, nor proof that it was purchased from Target, so they couldn't return it. I asked even with the order email details and was informed that it was an online order and they said "online Target is a separate entity from the store" and I needed to contact online customer care.

I asked for a manager and was told the person I was talking with was the manager. I asked for her to make this right and give credit for Target can return online purchases in store. But this time I was quoted a different BS policy that it wasn't possible because it was Nintendo merchandise. She was defiant, cold and told me to contact Target online customer care to get a receipt generated.

I called Target online, explained the situation, and they said they couldn't generate a receipt neither. They escalated the call to next level support and was told again that they couldn't generate a receipt but they could resend the purchase order email.

This has to have come up before so why wasn't it able to be fixed? Someone pre-orders an item and the return policy time frame starts then? There is also no way for Target online to provide a receipt when the item release clearly fell in the return policy range from release date? This is sub-par, pathetic customer care. The worst I have ever experienced.

I will take my money to a retailer who hires genuinely friendly people. A retailer who understands the possible issues faced with online pre-orders. Lastly, if all the quoted policies were true; a retailer that doesn't slap so much red tape that even a manager can't help serve their...

It makes me sad to give this a poor review but this location just isn't what it once was. I grew up shopping at this SuperTarget and have always loved every last thing about this location. Been away for a few years and just made it back only to find that it's not even close to the store I once knew and in the worst possible way. The most irritating thing of all is how they now use these horrible target basket looking pallets right in the middle of the main grocery isle just like walmart does, which is one of the biggest things that I always appreciated that Target did differently, the clean and wide open isles with no clutter was worth paying a little more. Most of the things I was looking for they either did not not carry or were out of stock, like really? The entire layout of the store is awful too. Target had perfected their layout when they first built these SuperTarget locations in the late 90's, there was no need to shuffle everything around in the remodel. Ugh, and that horrible remodel. The color world's with neon signs made everything so easy to find, I know the all red style is how all target stores now but the color lands in a SuperTarget especially made shopping easier. They also removed half of the registers in the remodel going from 32 checklanes to 16. Not that they ever used them all anyway but on a busy weekend when they had 10-15 lanes open, it sure made life easier checking out because they were spaced out across the front so you had room to move. To just really top off this crappy visit, the guy at self checkout was a complete ass. I basically had a conversation with myself because he literally did not say a single word to me. Just to add insult to injury, several prices were ringing up wrong from what they were marked on the floor. A few cents or a few bucks usually isn't that big of a deal but you expect a national chain like this to be more on top of that. Heading out I realize the bank and portrait studio are gone too. It's just sad to see a store that was once the greatest around become what it is today. Yeah it just got a remodel but if there's no heart and soul then you're just giving a face-lift to hollow bricks. Thank goodness for competition so there are other stores to fill the void left by...

I love Target. I live 45 minutes away where we have no Target. I have missed Target, so when I want to go it’s a joyous day and an adventure to boot! However, this store was a filthy mess, not only because there were clothes on the floor everywhere, but clothes were dirty on the racks. Felt like a thrift shop with second hand clothes, not new clothes. Employees were chitchatting up front at the registers and the few on the floor didn’t smile, make eye contact or even ask if we were finding everything okay. Poor customer service.

Carts and carts full of clothing were located in all the clothing departments as if no one could put alway the stock that was coming from the dressing rooms. I watched an employee wheel a cart to a clothing section and while she was pushing it dragging a pantsuit in the floor, no wonder the clothes were dirty. She put the cart in juniors and walked away. I worked retail, my boss would’ve fired me if i treated our stock like that, or had my departments of responsibility looking as this store did. Being short staffed isn’t an excuse. We had one employee per department and a manager, we still kept stock looking nice AND on the racks. Customer service is the ultimate responsibility of all employees, but it comes from the top- if management isn’t setting the tone you lose customers and go out of business. Do better, Target.

*Photos represent 1 tiny area of the swimsuit section. I could’ve taken more all...