The Liquidation Team — Local services in Orem

edit with update The week after putting this review up I heard back from the owner of the store, Cory, he wanted to rectify the situation. He apologized for the misunderstanding. He explained that someone had not followed the correct protocol when the headset was brought in and he was not informed of the situation. The headset was still at the store, a couple months after bringing them back to the store. He said he was going to retest them and make sure that we either had the original headset in working condition or he would warranty them out to Sony and have them replaced. A few weeks later he called me back and reassured he was going to make things right but he had been out of town, that they tested them again and they were not working correctly. A couple weeks later we received a new headset of the exact same model. My son is pretty happy with the results. I guess my suggestion to anyone running into issues with products not being returned according to the return policy to reach out to Cory directly. It took us 4 months to get this resolved, but I'm glad to say it is resolved in the end. *

Please notice the vast majority of my reviews are positive, because I value customer reviews, I do not tend to blast people for simple mistakes. This review is about anything but a simple mistake. We purchased Sony headphones Feb 14, 2025 for over $120. Before paying I mentioned, as I did every time I purchased things here, that I live over an hour away so if I call and let them know there is an issue will they give us extra time for the exchange and I was assured that is completely fine. We contacted them within 6 days to inform them headphones would not charge, they said bring them in ASAP and since we live over an hour away it would be ok beyond the 7 days. On February 24, 2025 they were brought back to the store. They gave us the run around for over 2 HOURS! I spoke to 3 different employees on the phone that day, as my son was the one doing the return. They took over an hour to test them to see they, in fact, did not hold a charge. They told us it would only take 30 minutes to figure it all out from the time I spoke to the lady that tried arguing with my son about whether a phone call was made before the 7 days was up. They said they had other ones they would exchange for them... Oh but nope they didn't. They said they had another exact model, so they were searched for, but no they did not. But they did find some that were over $200 we could buy. At this pont we had purchased more things, because our party had now spent more than an hour in the store. they said they could only do an exchange, but the things already purchased by the people with us that same day wouldn't be part of that exchange because they had already paid for that days purchases. So we had to find another $120+ of things to purchase. We asked for the headphones back so we could try to replace the battery in the headphones or see if Sony would repair them.. They would not give them back. We waited another 30 minutes or more and they wouldn't even talk to us anymore. We had to leave after all this time we still had to drive through the canyon. So we contacted our credit card to dispute the charge since they wouldn't give us what we had paid for. I was blown away to see that the representative for Liquidation Team full on lied! Said we never came in, that they never heard anything about this! But they didn't want to provide video footage of the store entrance. We have spent several thousand dollars in this store over the years and I am absolutely disgusted. If you want to be treated as if you are a criminal that is trying to take advantage of the actual criminals go on over to this place. Either give me the headphones back or refund my money, it's the ethical...

Yes, there are good prices. Reading the owners response to reviews should tell you not to shop here anyway. If you decide to do so anyway, beware of the ridiculous "no refunds" policy. My favorite one as explained in detail to me and why I chose not to purchase the product I was considering: If something is wrong with an electronic, they will attempt to fix it, if they can't you get Same Day in store credit. So they claim to check every electronic, but if you buy something and find it doesn't work and they can't fix it, they will let you spend the total cost in store THAT DAY. Example: Buy a $300 electronic that they claim to have tested, take it home and it doesn't work. Bring it back 4 days later, if they can't fix it, you have that single day to spend the $300 in store or you lose it.

I messaged the store off FB marketplace to ensure they had the product. I was told they did and I responded that I would be there in 30 minutes since they wouldn't hold it for me. Upon arriving, they couldn't find it for roughly 25 minutes, during which there was terrible communication. I basically had to follow them around to make sure they were actually looking for it.. They finally find it, and of course, their systems don't take Tap to pay... That's fine, seeing how grossly unorganised the store is, it makes sense. So I ask for them to hold t until tomorrow, of course I get told no. And that's when I ask about the refund policy as stated above. Long story short, the place feels as slimy as you'd expect. I went elsewhere, paid $200 more for the product and left happy knowing I was getting exactly what I paid for with assurance that if I didn't, I would get my money back.

Lastly, I read a review where an employee said "Life Happens" to a customer who mentioned their husband died recently..? I have no idea what the context was, but in the owner's response, they manage to continue the insensitivity by mentioning that they "have a lot of 5 star reviews". I actually laughed in disbelief seeing that. I don't think I read a single bad review that the owner accepted as they, their policies or their employees were in the wrong without playing the victim card in someway or another. To think that you have that many bad reviews but every single one is either untrue, inaccurate or unfair? Seems legit, haha... There's a few simple things this place could do with their policies and management to make...

I was at the store yesterday. Yes, I go there generally to buy soda and food (I would be stupid not to) I have bought thousands of dollars in other items as well. I have bought half my shoes, belts, pants, shorts, many other items and even bought over a thousand dollars in flooring from them. I outfitted my soccer teams in practice jerseys with stuff from their store. I told all my employees about the store; they have all made major purchases from the store including furniture, washers and dryers, clothing, food, bedding and other misc. items. The LT Store has been one of my favorite places to go I like the people there... they are nice and helpful, but why is it that nice employees like this have such horrible managers. Yes I own a vending business in Farmington Utah. I go all the way to Orem to buy product to put in my machines. I only buy the stuff that isn't expired and has some time on it to sell in my machinery. Yesterday I was loading up my handcart to purchase items when a manager came up to me and asked me to put all the soda back. He made it sound like I should have known about the new rule him and the other managers made just recently in a meeting. The new rule is "there is a cap on the amount of soda you can purchase..12 cases of soda". I am totally fine with the LT Store and this rule. It is a smart move. I would have stopped in from time to time to grab ten cases and checked out the rest of the store like I always do. But when I am singled out and told they don't like customers like me (in so many words) and are looking for different customers yeah I get offended. It should be posted. The manager said we are working on getting it posted. This is laughable because if you have been to the LT store the signs they have up are made of florescent paper and sometimes writing with big black pen or quickly printed out with large black letters. My 9 year old could do a better job. Bottom line...being singled out by a manager I felt humiliated and I honestly publicly shamed. The guy could have been much nicer about it. He could have asked me my name talked to me about how my day was and told me the rule is up and coming. I could go on and on about how this could have been handled differently but it is really not worth my time and either is the LT Store if they are treating...