They did an okay job but I walked away feeling like I was cheated and overcharged because the technician didnât want to admit he was wrong. I took my laptop to this shop because it would only startup in safe-mode, and I would get the blue screen of death whenever I tried to start up in normal mode. Plus, I kept getting these flickering fuzzy graphics on my screen.
First, the technician failed to follow up with me within a reasonable amount of time. I hadnât heard from him in a week and a half after dropping off my laptop, so I called the shop to check the status of my laptop. He told me he hasnât even taken a look yet. Normally, shops follow up within a few days after drop off, so who knows how much time would have passed if I didnât call them first. He didnât start working on my laptop until the last minute when I told him I needed it for a deadline. When I went to pick it up (2 and a half weeks after drop off), I was under the impression that the problem was with the harddrive and bios. My laptop crashed again minutes after I arrived home from the shop. Not only did it take forever for me to get the laptop back but it did not even work for the event I needed it for. Plus, he installed Windows 10 on my computer without my permission when my original settings were windows 7 (the setting I preferred).
I did a basic google search and discovered it may have been a gpu issue. So I took back to the shop a week later and aked him to check for a gpu problem. Low and behold, I was right. He was much faster with installing the new gpu and the turnaround time only took a few days. One thing that dissapointed me the most is I think he lied to me about the harddrive to save face. He initially told me my old harddrive was broken and his equipment was unable to read/retrieve the data but when I connected that same harddrive to my 10 dollar external reader, I had absolutely no trouble accessing the data. So, I feel like I paid for a new harddrive when I didnât need it when it was a GPU problem the...
   Read moreI do not know who is writing these reviews but the services is not as specified. I have used them before but discontinued because they claim to have recovery software or be able to recover deleted or erased data but they do not. They charged me to recover data but they did not recover or search for the data, they added a few slides to an existing version and said they found the document. When I looked at the document they stated thy recovered I told them that it was the same document that I had originally and they just added a few blank slides. The tech looked like a deer in headlights because he had no idea that I knew about computers. I only took my computer to them because my usual computer engineer was busy. Even though the tech KNEW that I was correct, they had not searched for or recovered the file, I know this because they told me it would take an hour but four hours later when I called they told me they were sorry they had forgot about my computer because they got busy, and that was 15 minutes before they closed. Around 5 minutes later he calls me for to pick up my computer stating he found about 2-3 versions so I needed to look at the documents they recovered to see which was the correct document. There was NO recovered documents! NONE! This is my second time paying them for a recover service to have to go somewhere else and get the same document recovered with NO problem. Even when I got a my computer screen fixed from the company, there was a discoloration spot in the center of the screen. I will not use their services again or refer anyone for business. Out of all their reviews, you will not see any or very few about them recovering data for customers. They use the excuse that nothing is guaranteed but how was a company with less expertise able to find the correct file? I do not want anything from this company, I just want people to know that you get what you pay for and this company is not worth the...
   Read more**** DONT GET SCAMMED * THEY ARE SWITCHING YOUR NEW PARTS FOR THE OLD ONES THEY HAVE IN THE BACK BECAREFUL
David and the owner are both sketchy. They disabled my location so I couldn't make calls. Gave me a defective part. Lmaooo lucky I ain't call police. Please before you go there know that half the reviews are scams and they are forcing people to do the reviews đ. The name of this place should be iBreakNScam instead of not fixing anything. Went there spent 150$ to find out that my phone was broken in the process. I waited till 6 then I was told to come back another day to get it fixed . I came back and was told they would fix it again since they damaged my phone. Once again waited till 6pm, no less then 24 hours it broke again. This time I just wanted my refund. Management was the one that broke my phone initially. How are you the store manager you don't cater towards your costumers are even to your employees. I think respect is given before earned. If I'm a costumer that comes in with a complaint about services I should be top priority. please y'all if you see this do not take your phones there. It is a scam cheap parts, Terrible service, Extremely long wait so the management can drink his tea and eat. If I could RATE THIS 0 I WOULD . THIS REVIEW GOES FOR BOTH STORES VEN THE ONE ON KIRKMAN. IT TOOK NE 3 Days and I still didn't get my phone fixed. Wasted a lot of money on gas and being a small business owner I lost alot of business in those 3 days. Please don't go here always look at the bad reviews of a place it'll tell you a lot. Lmaooo if it's in an area the sketch best believe they scamming. Don't believe the experience of this place. Half the reviews are lies, get your phone fixed here in 24 hrs, a week or year tops guaranteed your phone will not...
   Read more