OSF Saint Elizabeth Medical Center - Ottawa — Local services in Ottawa

(original post was made July 8 or 9) I was recently a patient at the emergency department at this hospital post a motorcycle accident where I hit the ground going 25mph and was separated from my motorcycle. From the mechanism of injury alone, I classified as a category II trauma. I was a walk-in patient solely because the transfer via ambulance would have taken longer than the 3 mile car ride, but walking in is not an indication that everything is okay due to adrenaline from the crash itself. The provider I saw failed to immediately order a head CT; in fact, I even needed to request having one performed (at the end of my visit, I should add) even though myself and my father stated my head hit the asphalt and slid across the ground. I worked inside an emergency department and the care I received was far below what a trauma patient should deserve. A head CT is the minimum I expected, but due to adrenaline of the accident, most emergency PAs and physicians would have performed a CT abdomen as well to ensure no internal damage especially given the severe immediate bruising along the side of my ribs and abdomen. I was placed in a cervical collar, however no scan was performed before removal; removal was based solely on lack of pain and ROM. In a non-trauma patient this would be fine, but again due to the bodily response of the accident, that alone cannot be trusted in these cases. I'd go as far as to say it steered away from OSF's quality of care outlined online. Further, the provider failed to fully inject enough lidocaine into my wound before suturing as I felt every poke of the suture needle.

Edit: looking at the note online, the recording of my HPI was wildly inaccurate. It states "25 mph, wearing helmet, and had to lay her bike down to avoid a crash". Under no circumstance can any human being simply lay a motorcycle down on the ground whilst traveling at that speed. Further, I stated attempting to brake, losing control of the motorcycle, and letting go before hitting the ground, where my head did hit the asphalt (the note states I denied any head injury and my helmet begs to differ. both my motorcycle and helmet have been considered totaled). I was a scribe in the ED in college. This is basic note taking.

For extra oomph much later, as there appears to be no response, here are some images of my helmet. The lack of response is laughable; truly for both you and I, I'm...

GOTO MORRIS HOSPITAL SAVE YOURSELF. YOU ARE WARNED!!! I shared my experience as a patient now to share as a family member. First went in for doctor prescribed medicine causing bad side effects. We never saw or talked with the doctorin the E.R. Talked with the social worker who said that the person was trying to self harm to the doctor on staff after talking with the patient. Only thing is they never said that the social worker said it. The patient actually said it is wrong to do that and to think that way. (Hmmm) So they said the best way to help correct the medicine was to have her admitted so the doctor can help change the meds to something that works. And to make sure they have nk bad effects coming lff the medicine. Sounds good only thing is they never told me or the patient what they were doing was not admitting to the floor but to behavioral health. ( WHAT ARE YOU SERIOUS) I had other things happening at the moment and had to leave to take care of it so I never went to the floor to see them off asked when visiting hours ended for the night they said we don't know....red flag there never caught it my bad. Sorry we did see the doctor in the E.R. he came in and asked how we were doing, is there anything we need, oh the patient is hungry I will get someone to get them food. That was it... Another red flag...wow to much going on in my life missed that to. Called the hospital back after I finished up what I was doing. Cant talk to them need a code...???...ok no worries I waited for a call and waited 6 hours nothing...???...ok called hospital back asked to talk to nurse...one moment... behavioral health... Why am I talking to you? This is where the patient is. Why this is where we observe for medicine/drug interaction. Um...I have been in medical/hospital care for 23 years. I know knly when they want to harm themselves they go there. They never said that. To make a very long story short. No they never said that and I sat with patients with drug interactions at other hospitals to observe them. Also as this persons support person was not allowed to visit but once on Thursday for 30 min. BS. Currently still dealing with this issue at the hospital. No communication and they do whatever they want. Pissing me off just writing...

If I could give zero stars, I would. My fiancé had to have back surgery last month, and our in home health nurse told him to immediately go to the ER because the incisions were red and hot to the touch. We would not have gone if this healthcare professional had not ordered us to go. After taking bloodwork & a CT scan, they stuck us in a room for nearly three hours with no help. We did not want anything more than the answer to “Are his surgical incisions infected or just swollen?” That’s it. I came out into the hallway once, to see if anyone could help. The nurses were all on their phones, eating snacks, laughing, and having what appeared to be a great time. As soon as one of them saw me, I got the dirtiest look and rudest treatment for daring to leave the patient room. One of them said, “we are now stuck treating everyone, because I don’t know if you’ve heard, but St. Margaret’s Hospital shut down.” in a sarcastic, rude, aggressive tone. I said yes, patients are also very aware. But that’s no excuse to treat those that need your help like dirt. One nurse in particular with long straight blonde hair, similar to Marsha Brady, was so aggressive, rude, and hateful, that it caused me to have a panic attack that resulted in my own medical emergency. I received his test results in OSF’s my chart two hours before the doctor came in. When he did come in the patient room, he said, ok, let’s get you discharged l, you can go home. I asked about a blood count that was very low on one number, and he said, oh, I haven’t seen it yet, let’s take a look at the results. The ER doctor was discharging him without even reviewing his blood test results. If I had not asked, they would have just sent him home. The state of Healthcare in the Illinois valley is terrifying. I love OSF, and I hope that they will make changes, because if nothing is done, someone is going to die as a result of the negligence and anger coming from these doctors and nurses. I know that there are great ones out there, and I am so grateful for the good ones. But please, if you hate being a nurse or a doctor, don’t take it out on patients and caregivers who are barely hanging on by a thread. Remember why you wanted to help people when...