Kohl's — Local services in Ottumwa

Popped in on a sunday morning around noon a couple weeks back. I don't usually shop here and had trouble locating the brand/item i was searching. I searched the womens section for assistance found no one, so I approached the registers, 3 grown women were having there sunday morning gossip sesh (I had been listening while I searched). I politely explained "Im not ready to check out but I am having trouble locating this brand, could you help?" I showed them the tag of the brand. One of the younger women made an audible "UGH" sound and the older woman pointed to the womens section and said "over there". . . .

I asked for clarity on location because I searched, only found small section on the wall with the pants brand I was searching for. And again the older points and finally clarifies "one of the tables has some". Now there is like 2 or 3 display tables, I can figure it out from here, I just didn't see them to start with.

By this point I feel completely out of place, like a bother, an inconvenience to their Sunday morning gossip sesh. I just set my stuff down that I had chosen and exit the store.

I am not familiar with this form of customer service but it didn't do it for me. I needed a little assistance and was treated like I was an...

I attended the 40% off sale today. I was surprised when I got to the register and the employee told me I HAD to use a Kohl's card OR apply for one. I even questioned it saying I can go online right now and receive the discount. I reluctantly applied for the credit card from feeling pressured and really needing the discount. Finish my transaction, go to my card and decide to read the fine print on the flyer. It clearly states in capital letters, "ANY TENDER TYPE". I did go back in and told the service desk the cashier had lied to me and is lying to others! As I stood there waiting in line she was doing the same thing to an elderly couple. In my eyes this is complete fraud! Maybe she gets commission off her credit card sales? I do not know but telling the customers lies to get sales is...

It's a no from me. Any time I've been here the prices vs what I'm getting for the price don't match up. Like their kitchen products are way too expensive. Also haven't ever really had good employee interactions. Asked the store manager for the corporate number once and she "didn't have it". I got tricked into entering my info on the debit card machine and I specifically asked if it was for a credit card offer but they said no and it was for a rewards program. Mentioned it to the store manager and she wasn't helpful at all. I find it hard to believe that she didn't have the corporate number. Just sort of brushed me off and acted like I was annoying and taking up too much...