Best Buy — Local services in Owensboro

I will first off admit that I lost my temper with the Manager (Cooney) and the LP guy at one point due to the absurdity of what was going on. I made an online order on The website. It was attached to my Reward Zone Elite account and I added my wve to pick up. I drove 1 hour to Owensboro this morning to pick this product up being Evansville was out. I showed up to pick it up and they would not release it because my name was not on the pickup, but it was my order. Not once did the guest service leader say that I can change it in the app and it Escaladed to a point and this is where it could have been descalated. I walked out of the store changed my name and still it did not show me in the system. The lady was then going to take care of the issue Until the LP guy came over and got up on me with Cooney close by. At this point I am mad and now I cannot even cancel the order and I need this product. I shake is irritation and I was told by The LP guy that I need to leave if I cannot calm down, I said I want to speak to the manager. Of course the manager is right there and he had no understanding or empathy for this situtlation, push me to my limit. Now I want to speak to his boss just about how his team will not go above and beyond to assist or help solve a problem. From the start each of the people were uncaring and sarcastic which let To my temper flaring. I eventually was told to leave the store and not come back. Yes, at this point I was an jerk and told the Store Manager that he needs to start applying for a position elsewhere because I was not tolerating the behavior of my team. I am a bit more temperamental here because I am a district manager for another retail company and if this happened in one of my stores and I could verify it, I would remove the leadership team from their positions. Maybe that is harsh, but I am sure this is not the only issue from this store. This all could have been avoided if the original leader had have been more forth coming on how I could solve...

Why does it always take a manager to get what you need in a retail store? Went in because I accidentally left the part of my laptop charger that plugs into the wall at home, while I was away for work. I actually recently purchased the charger as a replacement for $28 at a Microcenter in Cincinnati four days prior. I looked around on the floor and found a charger for around $55, which is a rather steep price, I found the same object on Amazon for $35, so I went to see if I could get the item price matched. Went to the register to cash out at customer service and the gentlemen informed me that I could not price match to the listing I found on Amazon, but proceeded to check other sites to find a price match., but was unable to find anyone to price match to. I told him my situation and asked if there was anything else he could do, he said there was nothing else that could be done. I asked him if I could speak with his manager, to where he responded " I can but he will tell you exactly what I told you" , I insisted he get his manager , and when the manager came out and I told him my story, I tell you it is no exaggeration when I tell you he had one of his employees have my cable I needed in hand within 120 seconds.

Customer Service Employee gets 1 star for being generally unhelpful, abrasive, and smug with his words.

Manager called gets 5 stars for being able to listen to a problem , and immediately get me exactly what I came in for.

I don't understand how this...

Have not been to facility itself but called number for store to be routed multiple times to a call center when I was calling store about an open box item. Due to not being able to find out details other than availability and "condition" I had to delay purchase as per no one at call center can tell me exactly what's in box vs not. "Good" condition that's over half off makes me doubt condition and if everything is in box. Due to previous events with best buy ordering online, where they sold my item before I got there or didn't have item at all and kept money, I do not do ordering unless I talk to a store representative about item I want to order. Due to best buys new initiative where I have seen store representatives not doing anything at store but looking at phones or missing on sale floor... It makes perfect sense now why customer service at this company has degraded to point I have to think about ever using this brand of stores again.

I was willing to drive 4 hrs for this single item if I could make sure it be there without ordering and had everything in box. Yet alas, online availability does not mean I walk in and it's there. As such, I will not be making drive nor making any purchases online due to previous experience.

Also having a representative at call center FORCE an invoice though say your not ordering is completely unjust and unwarranted. Another reason for me to discontinue using best buy...