Oxford Dental — Local services in Oxford

------Updated review------ Thank you for your response. However, I must clarify several points that were not adequately addressed: 1.Billing Discrepancies: You mentioned that the balance issue was "appropriately addressed." This statement is unclear to me. Please communicate via email or text to specify what you mean by this. Out-of-Network Providers: Your explanation regarding the use of out-of-network providers was insufficient. Would any patient with insurance knowingly schedule an appointment with an out-of-network dentist for a cavity that shows no symptoms? The only plausible reasons for doing so would be an emergency or superior expertise, neither of which applied here. You did not clearly communicate that the dentist in question was out-of-network. In fact, I had no idea who this provider was initially. Provider Assignment: I had specifically requested to schedule an appointment with a doctor within the network. Among the five dentists at your clinic, only Dr. Swaney is out-of-network for my insurance. Yet, he was assigned as my provider without my knowledge or consent, and he never showed up. After I identified this issue, you reassigned Dr. Rebecca as my provider, who is a doctor from another clinic and out of network. Unfortunately, of the two fillings she performed, one failed within a month. While she redid the filling the following week, that tooth continued to hurt, developed an abscess, and eventually required a root canal at another clinic. I ended up paying the price—both financially and in terms of my dental health—for your clinic's mistakes and my initial misplaced trust. Product Recommendations: You persuade first-time patients to undergo deep cleaning and urge them to buy your expensive dental products out of concern for potential oral issues. Your clinic sells a water flosser at a price significantly higher than the market rate for the same model. This appears to be driven by profit motives rather than a genuine concern for patient care. A Cautionary Note to Other Patients: My intent in sharing these concerns is to prevent others from being misled as I was. I urge all patients to carefully review their bills, especially those unfamiliar with the U.S. healthcare system. If you receive a bill that significantly exceeds your expectations, please scrutinize it closely. In summary, I believe I have been unfairly burdened with the consequences of your clinic's errors, resulting in unnecessary pain, expense, and loss of trust.

------the original review------

This dental clinic has been a deeply disappointing experience for us. We encountered several issues, including being encouraged to purchase unnecessary and costly dental products, seeing out-of-network doctors without clear communication, discrepancies in billing, and receiving what we believe was substandard care. These issues have led to significant time, financial, and emotional strain.

We genuinely trusted this clinic, but our experience was far from what we expected. Unfortunately, it seems difficult to address these concerns through official channels. Please approach their 4.9 Google rating with caution, as we now believe it may not fully reflect the experiences of all patients.

If this review is removed, we will repost it to ensure our voice is heard and to warn others about our experience with...

I actually hate giving reviews, but due to a “filling” that I had done here I’ve gone through hell since. Went in for a routine cleaning back in 2021 and was told I needed a filling. I had absolutely no pain but why would I not believe the dentist knew best. Moved forward and after my tooth was filled I was in excruciating pain. Ended up being told now it needs a root canal. Over $2k later I’m still in pain. Go in for an xray and I’m told there’s nothing wrong. So after a year I go see a new dentist for an X-ray. Unfortunately I’m told the same thing. I deal with it until almost a year ago. Start going a dental school where they go in depth with my teeth and they X-ray a foreign material deep past the tip of my root. They belief it to be the tip of a metal file left from the root canal. I call this dentist (Oxford dental) and explain to them what’s going on and ask if they will take care of the issue (since it’s their mess up) and they say no I have to see a different dr now and they will not take responsibility. So I pay another $500 for the dental school to redo the root canal to see if they can repair it with the least invasive thing possible. Does t help. I’ve now had surgery where they cut into my gums and drill through the bone to remove the foreign material. My face is swollen I’m in pain and I’m told if this doesn’t give me relief then it’s possible nerve damage that was caused in the initial root canal. Oh and let me mention while I was still a loyal patient as was my daughter, they continued to bill my account after her braces were paid in full. I called to see and an employee apologized and confirmed I was overcharged. When I called back days later they denied it. While I’m here giving this review let me remind the clinic before they feel any type of way about it, I gave y’all several opportunities to do right by this mishap and yall refused each time. I should not be dealing with this pain and trauma or paying someone else to...

After reading Oxford Dental reviews, you may be swayed into believing that no patient ever had a negative experience at Oxford Dental. Realistically speaking, I would have liked to have read reviews from a variety of perspectives and experiences before making a decision about my dental care provider. I hope it helps someone to know that my experience at Oxford Dental was not patient-centric. I had two crowns put on. Oxford Dental advertises same-day crowns. The dentist put on temporary crowns. She talked about her personal life while drilling my teeth down. The temporary crowns fell off, and I had to go back to the facility to have them put back on. The dental assistant gave me four packs of permanent cement to take home, so I could put the temporary crowns back on if they fell off again. The second time the temporary crowns fell off, I went back to the facility to have them put on. I asked the dentist about Oxford Dental’s same-day crowns advertisement. She said, “Well, I wanted you to have the porcelain crowns because they are stronger. Those are made outside the facility. The ones we have here break very easily.” She made this decision without discussing it with me. Prior to putting the temporary crowns on my teeth, the dentist referred me to an endodontist to have a root canal. Some of the staff mentioned that the endodontist was a close personal friend, and my dentist insisted that I see this particular endodontist. The receptionist stated that she sent everything the endodontist would need to his office, including my dental insurance information; however, the endodontist was not covered under my dental insurance and I had to pay $1700 for the procedure. When I mentioned it to my dentist she said, “Well, that’s just...