Julio's Auto Insurance — Local services in Oxnard

The Guy who works there? Does half-fast his job hangs up on you and doesn't speak clearly so you can understand what he is saying. He lets charges be charged on your account then tries to cover up his own actions by saying it's your fault. As a customer, customers are supposed to be correct, especially if the representative for that company is incorrect and at fault. Now they're trying to charge me a fee which they should be the ones covering since it was negligent on their side by their representative not giving me the information. I need it at the time when signing up and then I had to resign up with another fee. I think that's company needs to be more customer service friendly and helpful. The gentleman that works at the saviors should not be working there if he doesn't know what he's...

I was late on a payment went in 10 mins before they closed and they tell me my insurance has been cancelled. She proceeds to have someone else help me without telling me anything and then the girl starts drawing me up a new policy and "says that will be $395"I didn't ask for a new policy??? I sat there for 10 mins well she didn't even tell me what was going on. She tells me they no longer work with Pro General. I walked out... Then a week later I get a letter from pro General that I could have paid and reinstate with a laser. Why didn't she tell me that? No, she wanted commission for starting a new policy I didn't even ask for. I don't care for this...

So far customer service is not that great. They are always busy and they put you on hold most of the time. They should be more organize on their telephone calls. Them aanswering calls while talking to clients not a great idea. Plus once you talk to one person they expect you to keep talking to same person which it's hard to get a hold of that person. Their excuse is always I don't know you should get hold of the person you spoke to. Whats so hard on checking in my account and...