Repair Lab — Local services in Palm Springs

TLDR: took month and a half to tell me they couldn't fix my laptop and claimed it was more broken than it was, suggesting expensive fixes that weren't necessary. Long: To preface I'll say they were perfectly professional and kind throughout the whole experience however I was still left rather dissatisfied.

I brought my MacBook air 15' 2016 in to get fixed because I noticed my screen backlight stopped working. For context: I knew it was the backlight and not anything more drastic because I could shine a flashlight on my screen and see it was still on. I was also able to hook it up to an external monitor and still use it.

Brining it in to the shop they offered to look at my laptop(charging $40 for initially looking at it) and they said they would get back to me in 5-7 days. 5-7 days later they present me with a proposed solution(costing $400) and claim it should be ready in 5-7 more days. 5-7 days later they didn't contact me so I called them back and I was told they still hadn't ordered the part which they needed(which after ordered would take about a week to show up). About two weeks after that they call me up and tell me the fix they tried didn't work (that's alright that happens). The reason I am leaving this review, however, is because they asked for $500 if I wanted them to back up my computer because they couldn't fix it, claiming the price was because they couldn't get the computer to work at all even with an external monitor, saying that it never had (even though It worked for me before I gave it to them). I said no and just collected my laptop. To my surprise hooking it up to an external monitor right when I got home, it worked perfectly fine and I was able to back it up with a $20 hard drive I bought on amazon.

Judging by the many positive reviews I'm sure they are good at fixing some things but that has not been my experience...

My phone got run over by two busses at Joshua Tree yesterday. I was dumb enough to put it down on the centre line while my boyfriend took a cool pic of me looking carefree and just loving life walking in the middle of the road like some kind of entitled white woman. Well, I learned my lesson after seeing a bus coming and literally forgetting to pick up my phone. Really getting the carefree part down here. Got in the car only to realize I left the thing in the middle of the damn road for not one; but two busses AND a car to drive over. ANYWAY, I googled a phone repair place, and Repair Lab was the first to come up and happened to be across the street from our hotel. I took it in to get an honest opinion weather or not it could be fixed. Turns out only the glass and camera needed to be replaced, costing me just under $200 USD. Much less than what I would have had to pay in Canada. They were fast (couple hours), friendly and didn’t make me feel dumb. Unexpectedly great experience, wouldn’t...

This one place is amazing. I had my Iphone 6 screen replaced here 5 times and each time was exceptional. I recall one time I had gotten it some and the screen began to have touch sensitivity issues, it would type the wrong letters or nothing at all would click...well long story short I took it back in and they had no problem fixing it and if I didn’t decide to upgrade to the Official Apple Screen they would have done it for free. They not only offer great service but give you the choice to go with aftermarket choices or actual brand name. Both backed with a warranty. So if you have a cracked screen on your phone. I say take it here, THEY ARE THE BEST IN TOWN! Thank you...