TLDR: took month and a half to tell me they couldn't fix my laptop and claimed it was more broken than it was, suggesting expensive fixes that weren't necessary. Long: To preface I'll say they were perfectly professional and kind throughout the whole experience however I was still left rather dissatisfied.
I brought my MacBook air 15' 2016 in to get fixed because I noticed my screen backlight stopped working. For context: I knew it was the backlight and not anything more drastic because I could shine a flashlight on my screen and see it was still on. I was also able to hook it up to an external monitor and still use it.
Brining it in to the shop they offered to look at my laptop(charging $40 for initially looking at it) and they said they would get back to me in 5-7 days. 5-7 days later they present me with a proposed solution(costing $400) and claim it should be ready in 5-7 more days. 5-7 days later they didn't contact me so I called them back and I was told they still hadn't ordered the part which they needed(which after ordered would take about a week to show up). About two weeks after that they call me up and tell me the fix they tried didn't work (that's alright that happens). The reason I am leaving this review, however, is because they asked for $500 if I wanted them to back up my computer because they couldn't fix it, claiming the price was because they couldn't get the computer to work at all even with an external monitor, saying that it never had (even though It worked for me before I gave it to them). I said no and just collected my laptop. To my surprise hooking it up to an external monitor right when I got home, it worked perfectly fine and I was able to back it up with a $20 hard drive I bought on amazon.
Judging by the many positive reviews I'm sure they are good at fixing some things but that has not been my experience...
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