Value Pawn & Jewelry — Local services in Palm Springs

Ok, this is my experience in this place. The young lady that works there is the best however, my experience with the so called manager who refused to disclose his name was disgusting! I went by to purchased a few gold items, I ended up buying more items then what I was thinking to purchase. I asked if there was a discount and the young lady mentioned that possibly, if items were in the store for long she would check and let me know . So she added a VIP membership that was 10% of the prices, however she failed to explain when I looked at the receipt that’s when I noticed and some how there was a discount. The heavy set, bald man that was there heard me asking her what was the prices?, if they could explain how the discount worked. So he for some reason told her to cancel the whole process and that he would charge me full price because I was complaining. I asked her if she had done something wrong and he said No, I was still confused. He refused to give me the price the young lady gave me and wanted to change to full price. I said no, I will not be taking the items! So he did not give me the option to return the money to the card, also I asked to see the receipt and he wouldn’t . I just wanted to see how much money I paid and should be getting back, he said No!!! . He would not let me take the items unless I paid full price. I still don’t understand what I did or the young lady did to anger this man and make him act so nasty. Rude, nasty and I will not be returning. If he did not care to have me as a purchasing customer they just have ONE customer less but if people read this review and all the negative real ones not the fake positive ones written by them, it will impact their business. The owner should talk to that man,...

Worst pawn shop around. Since they were bought out a while back, they hired new people. They are rude, slow and low ball you. The last time we went to get a loan out on a mini-fridge and I told my husband I was going out to smoke a cigarette.. The guy turned around and said "we don't need that kind of attitude here. We can't do this loan." Nobody had an attitude except them so we just went to another pawn shop and got even better of an offer. I had items that were already pawned for a good amount so I took one item that I wanted out and everything else they had given me loans for prices that they couldn't resell the items for, especially a laptop that had crashed and because they were so nasty, I left everything there and they could only sell it for a fraction of the price of the loan they gave me. Had they not been so rude, I would have taken other items out but since they wanted to be so rude, I went out and bought everything I left there, brand new and paid pretty much the price they gave me. The reason I am writing all of the details here is so they can realize it was their attitude that made them lose money. I found a wonderful pawnshop (a big competitor of theirs) with great customer service, very fast and wonderful prices. Though I don't often need to take out loans anymore as life has made a turn for the better financially, there are times here and there that I do need to take a loan out but most of the time I am there buying items they...

Just go up the street to Queen of pawn cleaner, friendly and helpful. Walked in with a mixer/speaker I had previously purchased from the store this older black lady with the crazy looking lipstick and nasty attitude who honestly just seem miserable says we don’t take those but she literally at this point has no idea what it even is at this point. Once I tell her I got it from there she immediately starts lowballing it’s worth again knowing nothing about. So she tells me it’s not worth what I’m asking which was $130 and after standing over the employee looking it up she say $40. So I went right to the Queen of pawns not even a mile away for the first time and was out of there with 120 in less then ten minutes everyone there had good attitudes and was actually working. With a decent amount of employees there as well better items. Stay clear of businesses like these. Some locations are ok but every time I’ve been to this one I get terrible service and nasty attitudes for no reason at all. Also these reviews are mainly fake they ask you to do reviews mentioning there name because obviously they are pressured to do so otherwise they wouldn’t even...