Casual Chic Salon — Local services in Palo Alto

I needed a hair stylist in the area, and went here after I thought the reviews were good. However I am very upset. I went asking for a partial bayalage and trim. The bayalage turned out well. However I went asking for 2-3 inches off my hair and was mortified when he took off 7! I started crying during my appointment because of what happened and he seemed very unapologetic and just said that it happened because he started in the back? Also when he was supposed to trim my hair he started by using some electric thing that made me very uneasy instead of scissors which I think took off a lot more. He should of started with taking two inches off then evened it out to 3. I loved my long hair and being a new mom this year it felt like it was a part of me I could control and loved. Now it will take over a year to grow my hair back to a length that I like .... And extensions aren't cheap either. At the end he said he would take care of me and took off the toner and gave a discount. However I was upset I had to pay for the haircut which ruined the hair I loved. I walked out paying 220 and balling. It was the worst hair experience I've ever had. On top.of that it took 3 hours. I get color takes time so he took another client, however I had to wait for the other person to get their hair shampooed and styled while my hair was ready to be styled. Which I wasn't a fan of either. I felt if he can't do the other clients full hair while the color sits don't take him on or finish...

Went in for a partial balyage. I had gotten my hair balyaged for the first time 4 months prior. It was a little brassy before I got it and definitely had grown out and was not blended at all. I am used to also getting toner in my hair because of the red undertones and had mentioned this to Dri when setting up the appointment. He assured me that he could fix it without using the extra toner, but it would not be a problem to do the toner later if i thought I needed it. Day of my appointment, got there and everyone was really nice. Dri was finishing up with a client, but acknowledged me and let me know he would be right with me. I put on a color robe and got a water. He then went over what we were talking about, micxed color, came back and started coloring. After the blow out, I was amazed! The color was really well blended and not brassy at all! Looked natural. I will post a picture soon, but it looks great and I will definitely be going back. I had also made an appointment to get my roots done (for a little deeper chestnut than my natural color) the next day and he was able to accommodate me. After I went into work the next day and had some time with my color though, I called and canceled--decided nothing else was needed. Dri did a great job, will definitely be going...

Highly NOT recommended work with Dri. DO NOT GET AN OMBRE HERE !!

I give 1 star:

I asked for an Ombre --- Got orange highlights from the roots instead. What?! Ombre definition was written on the Groupon they advertised -- Spent 5 HOURS fixing the unwanted highlights and applying an ATROCIOUS YELLOW ombre. Dri worked on 3 people at once which is what made it take even longer. Had the nerve to ask for payment as the "ART DIRECTOR" price (+$100 extra) for the work- at checkout .. before I left for the day ( at 10pm!!!) NO WAY!!!!!

I am angry I paid him even a dime.

Dri, the owner and art director, has no experience with color, doesn't know how to properly use toners or how to effectively select colors based on the natural tones of your hair. DO NOT TRUST HIM WITH YOUR COLOR. He also can't blow dry and Fries your hair - you can smell it burning.

5...