Fast Repair — Local services in Palo Alto

i brought a Moto G5+ to them with a cracked screen to be repaired. They said that they would need to order the replacement glass and charged me in advance for the repair. When the glass arrived I brought the phone back to them and they replaced it. While the glass looked ok, as soon as I made a call, I discovered that the proximity sensor had been damaged (which results in the screen going black whenever you make a call). They agreed to try the repair again and I brought the phone back to them. After this glass replacement, the proximity sensor was still broken and the fingerprint reader became intermittent. They offered to refund the repair fee, but ONLY IF they removed the glass. This would have rendered the phone unusable so I could not agree to that until I had bought a replacement phone. I used the phone, being careful not to initiate any calls on it (because of the proximity sensor) until my new phone arrived. The next day the repair glass they had installed had cracked without the phone having been dropped or mishandled. When my new phone arrived, I transferred all the data over and brought the phone back to them. They now refused to refund the repair fee because they could no longer remove the glass in one piece. The bottom line is I brought a phone to them for repair, the "repair" damaged the phone further, and they refused to refund the...

I called the mobile repair shop, to find out if they could look at my Samsung, that appeared not to be charging. I was informed to call after 10:30 as the technician did not arrive until then. So I called promptly just after 10:30.... I also asked if they had the spare part to the charging port, as I thought that could be the problem. Because they were the only shop in the area to carry the spare part that I thought could be the cause of the problem, I told them that I would be on my way, as I needed the phone working properly urgently. When I got there there was a person in front of me, who was told that if you want to wait for the job to be done that you needed to make an appointment. I was not told such a thing on my two previous phone calls, the last one, twenty minutes earlier!....so by the time I was served there were other jobs ahead of mine and that I would need to wait for and hour and half.......so I left the phone for inspection and repair. On my return an hour and half later, they informed me that the charging port was not the problem and that they didn't know what the problem was....so I got home two hours later still with a phone that was not working. My son in law, had a look at it, turned it off, removed the SIM card and it worked!....how is it possible that the technician did not think of that.... It would have saved me precious time...

I brought my tablet in for repair, without checking on it, he said my LCD screen needs to replace and that his vander does not carry the model. He asked me to buy it from EBay ($299)bring it in and he will replace it for me , then charge $50 for labor. Not wanting to spend that much money, I took my tablet to another place which they inspected my tablet throughout, told me my LCD is intact, they ran a FREE diagnostics test and fixed my tablet. It could cost me$349 at this place have I not checked on other place for second options. I'll never come near this...