Dana gold and jewelry — Local services in Palos Township

I had the absolute worst experience in this store. I usually go to another jeweler but my sister saw a ring on Instagram that she fell in love with so I decided to give them a chance. I purchase the ring. I was told if it didn't fit she could exchange it for a smaller size. She went to ask for a smaller one and was told it would arrive in 2 weeks and she should just come back. That went on for 6 weeks!!!! Today she just asked for a different ring. The one she choose weighed less so she added some earrings. She was told they would NOT EXCHANGE IT GRAM FOR GRAM SINCE A LOT OF TIME HAD PASS!!!! The staff was extremely indifferent and did NOT TRY TO HELP. I will never spend one penny in that store. Save your money and time and shop at a reputable jeweler who stands behind their...

I had a very unpleasant experience at this jewelry store when I visited with my family. From the moment we walked in, we felt extremely uncomfortable. There were about five or six men who couldn’t take their eyes off us the entire time, which made us feel uneasy and unwelcome. It genuinely felt like we were in a smoke shop, not a jewelry store. The atmosphere was unprofessional and off-putting. I get the impression that they are more accustomed to a completely different type of business environment, and it shows. This is absolutely not the kind of experience you expect when visiting a place that’s supposed to offer elegance and quality service. We left feeling extremely disappointed. Definitely not a place I would recommend or ever...

I have to agree with the other one star reviews…ambiance is worth the one star but unfortunately customer service is nonexistent and not somewhere I want to spend my money. I went in looking for a gift, no one greets you—yet you have 6 grown men in the front and not a single “hello” let alone “salaam”. To top off our experience, we asked for pieces within the price range we were looking to pay and the gentleman giggled as if it was too low for his liking and basically told us we wouldn’t find much. Needless to say went down the street and ended up spending more than we anticipated because service was impeccable and we got a great deal for the amount of gold...