Walmart — Local services in Palos Township

Worst customer service. My son received two birthday presents that were duplicate. We brought them to exchange, not return. The policy is that you can return without a receipt, but they have the right to decline. This of course would be for multiple returns you would think, right? Nope. The two toys totaled over $25 in returns and the “store policy” is no returns over $25. Ok no problem we will just return one right now and the other later, right? NOPE. Since we brought them both in at the same time, we can’t return just one. BUT we can come back tomorrow and return one at a time OR go to the Crestwood, IL location since their return will be different.....? Customer service? Really? Different policies for the same company. One of which is a “store policy” only. So then Kathy told me to not look at the company return policy, but look at the one section saying they have the right to refuse any return without reason. She never took my ID to look up anything. I can understand if it was multiple items or $100+ even in merchandise. It was $30. Both of which I’m sure were paid more for. Now Kathy seemed nice enough at first until I started reading the policy and she then told me the company policy is not their policy. The “right to deny any return” is their policy. Still wanting to shop, we started into the store. My wife still upset saw a Supervisor and asked to speak to a Manager. Gabby was incredibly understanding and helpful. And helped us without any fight from us. Only describing our disbelief that Kathy would make us come back tomorrow to do what she could do with minutes. Wasn’t the end of Kathy unfortunately. Went to exchange items and one of the 5 extra items we were purchasing didn’t have a sku on it. Kathy says that she can’t scan it and for us to go find it ourselves.... Customer service.....It took another CSM, I’m kicking myself for not getting her name, to take a 30 seconds and find it for us. Thanks for all the help Kathy. Was that the end? Nope! Asked for a receipt and Kathy says I can’t have one since I didn’t have one when I walked in. What about all the other items I purchased? It took the other CSM again to come back and do this employee’s job. Cross out the exchanged items or something. No. She continued to make a 2 min exchange last another 20min. Very unfortunate. To Gabby and the other CSM, you are the epitome of customer service and management. Thank you. Kathy, I hope you treat others better than how you did today. Maybe it’s because it’s the holiday weekend or maybe it was a bad day for you, but I think there’s more training needed in...

Today at this Walmart I just had a truly embarrassing thing to happen. I always shop at this Walmart but I think I will be shopping at a different location after today. This happened November 17, 2024 around 9:25 a.m. I went to leave this location the lady that was at the front door checking the receipts was doing just that. So when it came time for me to show her my receipts. She started giving me a hard time at first she said she didn't see the shoes I had purchased. Then she looked further into my cart and looked at the receipt and said she didn't see the storage containers I purchased. This woman tells me she doesn't see it on the receipt I am telling her it's there in a respectful way because I already know she on some bullshit. So she tells me I have to go back to a register to ring my storage containers. I was I am going to do one even better let me go to customer service the young lady looked at my receipt and looks in my cart and IMMEDIATELY finds my storage containers on the receipt. So I go back and show her the receipt and tell her that customer service found my items on the receipt by this time the police are standing next to her I don't know if she had the police called one or if it was for someone else in the store. This woman looks at my receipt and says oh here it is all of a sudden magically she located it on my receipt. Keep in mind it was the SAME receipt I showed her. She didn't apologize or anything I was very respectful with this woman and my interaction with her but this experience was to say the least embarrassing. She definitely doesn't need to be at the front door checking receipts if this type of behavior is going...

I can provide less than 1 star, I would. There is a manager by the name of "Ms. Diane" who needs someone serious training on how to deal with customers. To make a small story short, there were several items missed priced during my 2 hour visit. After my total being several hundred dollars, when I address the issue of the pricing on several items ringing up incorrect, she would not honor the price. It would be different if this was 1 item, or if it was something I did as a customer wrong but it wasn't. It was very clear, the price on display in 3 different sections of the store showed a price different than what was ringing up. She even stated that she knew about these issues and neglected to fix them. The discount "Ms. Diane" would have given me was about $14 total but both her and her boss Marla thought it was too much to honor for me. So instead they would rather me not purchase hundreds of dollars of products, waist 2 hours of my time shopping, provide me with inconsistent information, and be a very upset customer. I would NEVER treat a customer the way I was treated, especially if I am clearly in the right. There were several mistakes done by employees and in addition I was spending a lot of money. I was at the location 2 hours prior of them closing and "Ms. Diane" only concern was to get the customer out of the store by 12.

Be very careful on pricing Don't expect anything from the management team Your loyalty as a customer that spends thousands of dollars has 0 value This location is ran so poorly that I would go out of my way and visit another location in...