English Farmhouse Furniture — Local services in Palos Verdes Estates

I would not recommend trying your luck with this company. It is unfortunate because they offer unique and beautiful pieces. In the beginning Ann was responsive when I was placing the order. Makes sense, right? I was quoted 16 weeks. 16 weeks rolled around and I had not heard from them so I reached out via email and called multiple times with no answer. Finally I was contacted and told that it would be another couple of weeks. So I waited another few weeks and heard nothing. I reached out again and of course it takes moving mountains to get this company to respond or answer the phone. We finally did receive the bed for my client. Once it was delivered, they were happy with the look but unfortunately it was wobbly and also would not fit a king box spring. And of course there was no appropriate slats to support just a mattress. We did everything we could to make this bed work as we had waited for so long. We even had a furniture repair man come out and take a look. There was no way to fix it without altering the frame. At this point we had enough dealing with this company. They finally agreed to take a return and refund us within 30 days. The company shows up on a Sunday completely unannounced to take the bed back. LUCKILY we were there to open the door for them to retrieve the bed. I waited 30 days after they picked up the bed for a refund. I never received my money back. Even after multiple attempts to contact the company. I ultimately had to dispute the 20 week old charge with my credit card to get my money back. Thank goodness for that or I would be...

I have to give them props for the amazing workmanship. The bed is stunning, well made and absolutely gorgeous. I can only give them 3 stars for the total lack of customer support and delays. We ordered in the middle of August and the confirmation said up to 12 weeks for delivery. Then we were told 16 weeks after calling. More weeks went by and we called and emailed each time with no response. We thought we had been scammed since no one bothered to call or respond to emails. It took almost 7 months for us to get our bed (an entire month for shipping). We likely would have canceled if we knew it was going to take that long. What we weren't okay with was the constant "it's on its way" lies, and the total lack of responsiveness for...

I can't say enough good things about this company! My first experience with them was for a couple of bedroom groupings. All 7 items arrived on time and were fabulous!! The beds are constructed so well. My husband was impressed. Now all of my older children are buying for their new homes, beds, nightstands, chest, TV cabinets, and sofas. Furniture to last a lifetime! My latest purchase was a tall order. I custom ordered a 120" TV cabinet with 3 pieces. It also was a custom Farrow and Ball color. It just arrived. It was beyond my expectations. Fit together perfectly. This is now going my go to place for anything custom. Solid wood, great construction, and beautiful finishes. Thank you again for making my...