Sommer Sound Systems — Local services in Panama City

Edit 2 - see attached Email. Not sure people focused on customer service will feel the need to insult people. Bottom line - still failing to understand how this contract can be enforce when I have received no product or services, and no items have been explicitly stated as being special ordered on said receipt.

Edit/update: Sommer Sounds has reached out, asking me to not trash them. Understand everything I list has been factual representation. There are statements made in their reply that are the 1st I am hearing of.

1 - if something is special order, then make sure the customer KNOWS it is special order. Also, make sure it is marked on the invoice as such. Hiding behind a "return policy" is not good customer service and wonder if even legal.

2 - "We also tried to explain to you that you would only be billed for the interface and the remote start."

When/where did you state this? Are you referring to the Email I received at 18:21, on Nov 22, 2024? Little late to be disclosing the information long after my deposit has been asked to be refunded...

3 - You we told that a 100% of the labor would be refunded.

Why would I be charged for labor when no labor was provided? How can you charge for services yet to be provided??? Again, this was not disclosed until Email was received 18:21, Nov 22, 2024.

4 -"we would NEVER sacrifice our reputation for $342. sir."

My deposit was for $700 and still not sure how/when this will be fully refunded, which is all I seek.

Buyer beware - if you change your mind and cancel after leaving a deposit, the company will charge you for the products even if you do not receive them. Any items not in their possession will be considered "special order".

All I want(ed) is my monies returned in full...still awaiting an itemized list of what I am being charged for. In the mean time, have had to reach out to credit card company, BBB, FTC, and awaiting itemized detailing so I can pursue legal actions.

Visited this place November 8th, 2024, looking for some upgrades to my vehicle. Left a $700 deposit and was told to wait while he ordered parts in.

Decided that since I do not live locally, and going home in a few weeks, that the timing was not proper. Cancelled audio side same day and LM Sunday, Nov 11, 2024, when they were closed, asking to stop the order and refund my monies. LM multiple messages with only 1 call back and no VM. Struggle on my end was because of work and the times shop was open. Today, Nov 21, I am off and got in touch with merchant, who proceeds to tell me, "not refunding you because those were special order items". Please help me understand WHERE this receipt states these were special order parts? Where does it state the deposit was for the purchase of items? Definitely not itemized as to what my $700 is buying.

Return: "quantity of goods, consignment, or cargo coming back...", Merriam Webster dictionary

I received no merchandise, and have had no services performed, so why am I not getting my monies returned? "i bought them on your behalf and now have to return them to the vendor, so it is a return". The agreement cited is between the merchant, Sommer Sound Systems and myself, not Sommer Sound Systems and whomever he bought the items from. Furthermore, since he did not have them in stock, he states they are "special order"...which means ANYTHING you need installed will more than likely be a special order by his definition, as I would assume he keeps very little inventory. I have attached the receipt I was given, where it shows a $700 charge was taken. It does not specify for the purchase of equipment, and especially does not clarify WHICH pieces. And if I, PERSONALLY, did not receive anything, how does that agreement offer any validity between us, with regards to a "return". I simply left a charge/deposit. Buyer beware: make sure you understand what you are getting and/or doing, before working with this place. It seems I may be out the $700 as he does not do cash refunds, no matter what, and your store credit is only good...

Haven’t been satisfied at all. Ordered a “top of the line radio” and this things has caused so many problems. This was installed in Dec with the wrong kit. Made something work so I could at least travel with it. I then paid for the right kit. Yet to receive that. Said second kit that came in was wrong again after having my truck for a full day. Said he would order the correct one again. Haven’t heard back from him. Called a few times with no answer. I’ve paid for two kits to still have something random holding it together. Radio disconnects when plugged into car play at random. Told me it was because of my cord but I’ve replaced it and it still does it. Scratched my dash. Said he fixed it but basically just threw a little paint over it. Still very much visible. Glovebox scraps the upper part now when closing. Not sure if it’s because he ran the thicker cord through it or what. Kinda like closing a extension cord in a door. Had to force it close every time we opened it. Had him move it to come out from my center console. Radio sticks way out from dash. I was not aware of that when I ordered it. Thought it sat in the same place as older one. If I would have known this before hand I would have picked something different. Also I didn’t know that I would not be able to no longer use my usb plug for my truck. I guess I was expecting some top notch work from them with all the reviews that I’ve read and pics on Facebook. Now I need to find someone to actually fix this.

Update to the reply Thank you for your reply. I do understand that COVID has played a role with businesses having to work around. But this was taking place before COVID. This is not the first time you have heard about this and I have asked question about the installation the first and second time my truck was there.

The kit might be cosmetic but it is something I have paid that I never received. I actually paid for 2 kits. So the while it is merely cosmetic to you I would like for it to look good and have the products I have paid for. The radio is attached in the dash and is not lose by no means. But as everyone can see by the pictures it doesn't look good.

When I picked my truck up the first time I asked about it sitting so far out from the dash and I really didn't like that. I was told no worries that once the correct kit was installed it would sit back further but it would still stick out some. I was not told this is how it would look prior to purchase. I also asked why the cord was coming from my glovebox. I was told that had to be there. I was also not told this prior to purchase.

The second time I brought my truck in for the correct kit I reminded them of the scratch, asked why it was dropping from airplay, and asked that cord to be moved because my glovebox wasn't closing correctly. After my truck being there all day I was told my cord must be the reason it continues to drop from airplay ( I have to plug my cord into the radios cord that was coming from the glovebox) I told them I have tried different cords and was told it didn't do it there so they are not sure. The scratch that was"fixed" had a little paint brushed on it. The radio cord was moved to a better location.

What accommodations where there again? The first time my truck was there and the kit was wrong and my dash was scratched? Or the second time I dropped it off for the day and still didn't receive the second kit I paid for? I understand that you are very busy with other customers while your past customer that has paid has still been waiting.

I have called asking for my dash kit and have waited for calls. I have been accommodating in waiting for this to be resolved. I had heard so many positive reviews to have my radio looking the way it does. I was somewhat shocked that this is what you have put your name on and sent it out the door. I have contacted another business and was told that there wasn't an actual dash kit for my truck for this style radio. So now I'm debating if I have been lied to and you didn't want to tell me to...

I went into sommer sound on march 26th and put a down payment on a sub to put into my car. I was set to have it installed on april 18th, Once the pandemic really took off at the beginning of april all non essential businesses were forced to shut down for about 2-4 weeks, and so on april 6th or 7th i received a text message stating that they would reschedule but they didnt know when and that i would be called eventually. I was not contacted until May 27th, this was my initial contact with the company since march 26th when i went in to the showroom, when we talked he stated that he could schedule it for early june, i stated that at that point i had my hours cut and was no longer able to afford the other $600 that i wouldve had to pay for the system and for it to be installed, he said that he would not refund me and that he held the items for me the entire time (while he was closed) and was not able to sell the item and that he would at most give me store credit. I issued a dispute with my card company hoping that i would not be out $220 seeing as i have bills to pay. well it has been 6 months and he won the dispute because i did sign a paper stating that there was no refund so it is understandable that i lost, but it just goes to show how heartless the owner is as i had already stated to him that my hours had been cut because of covid, i work in a hotel and travel was down and i could not afford to lose $220 and he still refused. The owner is a bad person and should be ashamed of himself.

Edit: please note that i did try to contact him after the dispute was lost and he completely ignored my calls and my email that i sent him through his website. I did not leave a voice-mail i simply stated i called and it doesnt change the fact that you are a bad person, your small business can get loans for payroll and stuff, I dont get loans because of the pandemic, good way to...