Carquest Auto Parts — Local services in Parkville

My first impression was enough to come back and leave a review... I came into this location to attempt to return an item I had ordered online and picked up at a different Carquest location. I walked in with my item and receipt, before I even get to the counter, the gentleman working behind the counter said “we can’t take those here, you’ll have to take them back to advanced auto parts” he saw the advanced auto parts logo on my receipt. I’m not the type of person to argue, but I wanted a different answer than that because I in fact did pick them up at a Carquest location. So I tried telling them I bought them online, where advanced auto parts had me pick them up at a Carquest location. Keep in mind, this guy was LITERALLY wearing and Advanced Auto Parts uniform...Before I could even finish any of my sentences, this gentleman would only keep saying in a rude tone “no, you bought them from advanced auto parts”.. I’m literally not even arguing with this guy, I’m just trying to figure out what’s going on because I’ve already tried returning them to an advanced auto parts and they said they couldn’t accept them either because it’s not their receipt and not coming up in their system. The gentleman at this Carquest location could have at least tried looking up the items on my receipt or scanning the receipt but he insisted I bought them from advanced auto parts. So. Here’s proof of my purchase from Carquest Highlighted on my order in my screenshot attached. This guy needs some help in customer service skills and instead of trying to argue with someone that was just trying to get more information, might consider that he doesn’t have all the information, especially when companies are merging like this, and maybe be a little more helpful to the customer. I will add a gentleman that may have been a manager (dressed nicer) came out from the aisle and actually explained to me what was going on, and their databases have not merged yet. I’m fine with the principle of them not accepting my return, especially since it wasn’t the same location, but the gentleman behind the counter was just rude and unhelpful. I was in on 6/30 around 11am. Sometime during that hour. Don’t forget to look at my photo as proof I bought it and picked up at a Carquest location. That 2-3 minute interaction of the first time being in this location was enough for me to come back and leave a...

The only reason I'm giving this place three stars. Is because I'm not gonna let one guy ruin it for everyone else. I used to go into this store all the time. Never had any problems. Until one day I walked in to buy some Peak Anti Freeze. Same Anti Freeze I've used in my jeep for over ten years. Never had any problems. It was like $14 for a gallon jug. I set it up on the counter and this guy behind the counter say "Oh no you don't want that it will turn to gelatin in your car". He then takes the bottle off the counter and goes in the back and brings out this gold jug. I can't remember what is was but it was like $32. I get it he was trying to up sale me. However he didn't offer it as option or ask me if I wanted something better. He just took the peak jug off and went I got this gold jug. This guy was very condescending and rude. The rest of the people who work there i've encountered are great. This guy is not one of...

⭐️⭐️⭐️⭐️⭐️ Outstanding Service at Carquest Parkville!

I can’t say enough good things about the Carquest Auto Parts store in Parkville. Every time I walk in, I’m greeted with genuine kindness and top-notch expertise. Manager Dee runs the store like a well-oiled machine—professional, knowledgeable, and always ready to go the extra mile to help customers find exactly what they need.

Vandy and Mathew are absolute gems. They make the process of finding parts smooth and stress-free. And the rest of the team? Just as impressive. Everyone there treats you like a valued customer, not just another transaction.

If you’re looking for a place that combines great inventory with even better people, this is it. Carquest Parkville has earned my loyalty, and I highly recommend them to anyone in need...