Westco Home Furnishings — Local services in Parsons

Lousy customer service. The salesperson or whomever he was just stood their starring at us while we were browsing. He didnt offer much or any useful information, just stared at us. My refirgerator went out thay monring so I needed to act quickly. They wouldn't deliver on a Saturday when i requested delivery and offered to pay. Even though they had a delivery truck running and were delivering for other customers. They wanted to charge 30 dollars for me to use their dolly. They sent the drop off guy without a dolly to complete drop off without damage to the unit. The refrigerator had to slide down the metal/several inch drop off on the lift of their truck, which scratched the bottom of the unit. We then had to lift it up to the driveway since a dolly would be needed for them to complete their end of driveway drop off wihtout damage. Go to lowes or home depot for actual customer service. If we didn't need a refrigerator right then and there I would have...

I really wouldn't have such a bad review if things would have went better. My wife and I ordered a stackable washer dryer unit three weeks ago. It was supposed to be delivered the following week. Three weeks later and I still don't have my washer and dryer. Friday I called and they said it would be monday. I called today Monday and now it's thursday. Am I ever going to get what I already paid for. Probably will never do business with them again. Well so now two weeks later they have no idea where my washer and dryer are. I now have to go get a refund. Mad doesn't even scratch the surface. I will never recommend westco to anyone nor will I go back. SHOP...

Bought a sectional yesterday and new staff was in there, whoever the girl is up front needs trained! Really no communication, this is my 3rd experience with them 1st two times was ok, delivery driver 1 1/2 hours late no call no nothing! took off work just to meet them there, then on top of that the mrg just sits back and dont explain nothing! kind of rude this go round, to much money going out to be treated like that! NEVER AGAIN! Oh they just left at 5:46 pm was suppose to be here at 4! with broken furniture! The guy says do u still want it!? What a joke...