Enterprise Car Sales — Local services in Pasadena

So I finally decided it was time to buy a new car. But I knew I couldn't afford a brand new car. My option was to get a reliable used car that is relatively new. I figured that a great place to find a reliable used car would be a rental car service that sells cars because of how well they maintain and service their vehicles. I've always had good experiences renting from Enterprise, and I get a pretty decent discount through my company. I basically felt a certain loyalty to the Enterprise brand. Since I needed to buy a car to drive in the Los Angeles area, I decided my best option would be a relatively new used Prius. My Google search led me to Enterprise Car Sales in Pasadena as they had a Prius close to what I was looking for listed online. I entered my information online, and was contacted by a sales rep named Lacy. I then spoke to Lacy on the phone and explained to her what I was looking for and my particular needs as a driver, etc. She was so friendly and helpful that I immediately had a good feeling. I made an appointment and Lacy kept in contact with me via text. It was her day off when I set my appointment, but she still followed through to make sure everything went smoothly. She directed me to her co-worker named Markell Deruso. When I showed up to the appointment, Markell was there to meet with me and I immediately liked his "vibe" and qualities: young, cool, smart, down-to-earth, relaxed, not at all pushy and I trustworthy. He took me out to look at the Prius and when I sat inside the vehicle, it just didn't feel like the right fit (I guess I'm just not a Prius kinda guy). I had my heart set on a Prius, and didn't want to buy another Ford (which was my current car I'd been driving since 2001). But Markell listened to what I was telling him in terms of what I was looking for, and he directed me to a 2015 Ford Fiesta. This was not the car I had in mind. Then I drove it, and discovered that Ford should not be passed over as an option. Markell sold me on the fuel efficiency of the vehicle, which he was smart to stress. But it was the sticker price that got me; it was much, much lower than the Prius. Instead of him trying to sell me on the more expensive car, he convinced me to buy a less expensive car because he knew it was the right fit for me. I find that very admirable. He didn't try and con me or convince me to go with a more expensive option. He simply wanted me to be happy with my purchase. The entire experience choosing the car and going through the paperwork with Markell and Sherwan his sales manager was painless and efficient and actually a fun experience. They helped me with the insurance, even trying to find me the cheapest rate possible by making phone calls and helped to find a junkyard for my current Ford (that had seen better days). Overall, the entire experience was better than I could have hoped for and I am so grateful that I found the exact right place and sales team to help me purchase my new (used) car. If you're looking to buy a used car, and you live in the Los Angeles area, I highly recommend giving Markell, Lacy and Sherwan over at Enterprise of...

I first spoke to Eli, who I told we were interested in getting information on cars. We met with Erica who showed great customer service, listened to us, and was patient. Although not ready to buy a car, as we research options and don't do impulsive buys, we would have returned to her when ready. We simply wanted to know what the overall price of the car would be. Then, after waiting a long time (psychology wait-them-out tactic?), Kyle came out, wringing his hands, showed us pricing (which happened to be long term warranties) as if it were part of the regular car buying. We said we weren't ready to buy as we're just collecting information. He continually invalidated our reasons for not buying, failed to listen to the customers (us), kept trying to give reasons that didn't apply to us as to why to buy the car. He didn't ask about our needs, what we wanted from this visit, he showed nonverbal arrogance, and simply didn't listen to us. We were going to pay cash and don't quite have it yet, then he said, "you could always get a loan." We said no, again, we're paying cash when ready. I told him we're not buying a car today, but to get information. He said, "it would be nice to have a car." He was really annoying and pushy, failing to LISTEN to us. Business, Kyle, is relationship building and LISTENING to people. When told him my girlfriend's profession, he said his friend is of the same profession who bought cars from him. Made it about him and not us. He asked how else we were researching cars, one of which was through auctions we told him. He gave a nonverbal scary look on his face. Again, making us feel uncomfortable, defensive, and with a bad feeling, unlike our experience with Erica. Again, he seemed to want to bat down our personal approaches to buying cars. Also, nonverbal behavior says much more than what people say, which was certainly the case with Kyle. The quality of his speaking to us was arrogant. He needs to work on his qualitative interaction. Kyle showed lousy customer service and bad business, violating the quote on Enterprise's website of providing haggle-free services and not the typical high pressure salesman tactics from dealerships. He didn't leave us with any info on pricing or any nice follow up. We were left there standing. Appropriate business, Kyle, would have been to say in a nice and thoughtful tone, "Thank you for your time, and when you are ready or if you have any questions at all, please feel free to contact me. Here's the paper of our pricing for you to have during your research." He just seemed like a disappointed kid. I called Paul, the manager, and told him about our experience. He said he was going to talk to Kyle. As I've learned in business and psychology, actions speak louder than words. Thanks for listening Paul. Thank you Erica. Erica should be the face of that department, and not Kyle or people like him. We will not buy a car from Enterprise Car Sales in Pasadena on Colorado as we left with a very...

Enterprise Car Sales is awesome. Honestly the best experience I've had buying a used car. Especially Zach, who helped me out immensely.

A little background, I had gotten my previous car, a 2007 Nissan Sentra, from this lot. It was a solid car for a good price and lasted me 9 years and over 150K miles. But sadly the transmission broke down very suddenly this last Friday and would have costed thousands of dollar to rebuild. I decided to instead put that money towards a down payment on a new one. I was referred to Zach and gave him a call. He was very reassuring and we arranged for me to come in the next day.

I showed up around 10:30 on Saturday, told him my preferences, and he found a host of cars that fit what I was looking for. He was very friendly and attentive to what I wanted and came up with a good lineup to try out. He actually ended up surprising me with an option I hadn't considered, a Nissan hatchback. I had mentioned that I bike and wanted a car where that would fit and thought this might fit my needs.

While I had never considered a hatchback before, I ended up loving it. It was a 2015 (I couldn't believe it was still that new) Nissan Versa Note with lots of nice features and functionality for under 13K. Zach even let me take it for a quick ride on the freeway just to see how it handled higher speeds (which it did just fine).

He was really pleasant to work with and was sure to answer all my questions and explained every step of the process. Even as we went through the paperwork, he'd explain what each signature was for and answered any questions I had. (Enterprise can also handle all the DMV for an additional $20.) They got me a fantastic monthly rate for the financing too.

Enterprise Car Sales is seriously the best place you can go to shop for a used car. I can't recommend it highly enough. If you go, be sure to ask for Zach. He's helpful and really good at finding what you need. As I said, I came in around 10:30 am after an emergency car breakdown, unsure if I was going to be able to drive to work Monday, and by 1:30 that same day I left with a new car for an unbelievably reasonable price. You can't go wrong...